Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager at a healthtech firm managing B2B partnerships. Focused on onboarding, retention, and operational efficiency across the customer lifecycle.
Responsibilities:
- Own the full partner lifecycle: onboarding, adoption, engagement, renewal, and expansion
- Serve as the primary point of contact and trusted advisor for B2B partners
- Lead regular check-ins and quarterly business reviews (QBRs) to align on goals, KPIs, and value delivered
- Develop and monitor customer health metrics; proactively identify and mitigate risk
- Drive retention and expansion through strong relationship management and performance insights
- Track account performance and communicate key trends and opportunities to leadership
- Manage and provide oversight to an offshore resource supporting partner operations and customer support
- Maintain clean account documentation, success plans, and internal trackers
- Build scalable playbooks, templates, and processes to improve efficiency and consistency
- Partner with Product, Operations, Marketing, and Clinical teams to resolve issues and improve the customer experience
- Share customer feedback internally and advocate for improvements that drive retention and growth
- Support development of partner-facing enablement and marketing resources (e.g., onboarding materials, training decks, case studies)
Requirements:
- 3–5+ years in Customer Success, Account Management, or a related role
- Experience managing B2B accounts with structured QBRs and executive stakeholders
- Strong analytical skills with experience using CRMs and reporting tools (e.g., HubSpot, Salesforce, Looker, Zoho)
- Excellent communication and stakeholder management skills
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Comfortable operating in a fast-paced, ambiguous startup environment
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development
Similar Jobs
Enterprise Customer Success Manager
Enterprise Customer Success Manager at Waitwhile managing client relationships in North America. Driving product adoption and collaborations with cross-functional teams.
Client Experience Manager
Client Experience Manager overseeing client relationships and operational needs for Tixr's platform. Fostering growth and satisfaction through effective communication and service excellence.
Junior CRM Consultant, Marketing Automation
Junior CRM Consultant focusing on Marketing Automation at MAI Marketing Automation Intelligence. Supporting operational implementation and continuous optimization of data-driven marketing processes.
Senior CRM Consultant – Marketing Automation, HubSpot
Senior CRM Consultant specializing in Marketing Automation with HubSpot focus. Join MAI Marketing Automation Intelligence agency for innovative marketing strategies in a remote setting.
Customer Success Manager – Enterprise
Senior Customer Success Manager at Scribe managing relationships with enterprise customers. Driving adoption, expansion, and ensuring customer satisfaction with Scribe’s solutions.
Director of Operations
Director of Operations for Salesforce's Missionforce Customer Success Group, revolutionizing U.S. national security operations with AI-powered workflows. Leading complex projects and managing executive communications in a high-growth business segment.
Customer Success Manager
Customer Success Manager managing customer relationships and adoption of VR training simulations for career success. Focused on understanding customer needs and driving product utilization.
Senior AI Strategic Customer Engagement Manager
Strategic Customer Engagement Manager at Workday driving AI revenue growth through executive engagements and innovative solutions. Collaborating with sales and product teams to shape AI strategy in enterprises.
CRM Operations Manager
CRM Operations Manager responsible for building and optimizing customer communications in Salesforce Marketing Cloud. Join a team reimagining high-speed internet connectivity for underserved areas.
Customer Success Manager, Scaled
Customer Success Manager focusing on onboarding and supporting SaaS customers in the US. Collaborating with sales and partners to elevate customer success and product adoption.
Senior Customer Success Manager
Senior Customer Success Manager responsible for customer retention and satisfaction in South America. Leading team efforts and customer partnerships for optimal service delivery.
Partner Success Specialist
Partner Specialist responsible for onboarding new customers and ensuring satisfaction at Teaching Strategies. Managing client relationships and enhancing their engagement with the company's digital solutions.
Customer Success Manager – HCM
Client Success Partner enhancing client relationships and onboarding for HCM solutions. Fostering client satisfaction while managing multiple projects in a dynamic, technology-driven environment.
Customer Success Manager – Revit
Revit Customer Success Manager onboarding, training, and supporting customers for optimal software use. Providing customer support and collaborating with sales for technical demos.
Customer Success Manager
Managing customer success for early-stage clients at Ashby, focusing on onboarding and long-term partnerships. Delivering high-quality materials and continuous engagement in a remote capacity.
Family Success Manager
Family Success Manager serving as a bridge between families and internal advising team. Facilitating communication and assistance throughout the child’s study abroad journey.
Customer Success Manager
Customer Success Manager managing client relations and driving satisfaction for a growing agency's portfolio. Leading onboarding, project updates, and relationship management with a focus on initiative.
Customer Success Specialist
Customer Success Specialist delivering customer service to organizers, vendors, and partners in the Eventeny ecosystem. Building relationships and ensuring successful events through expert support and guidance.
Customer Success Manager
Customer Success Manager ensuring customers achieve maximum value from WeVideo's video learning platform. Guiding clients through their journey from onboarding to renewal, driving product adoption, retention, and growth.
CSM, Mid Market
Client Success Manager at Hinge Health driving value for employer clients with relationships and communications. Managing multiplatform strategies for maximizing engagement and retention of Hinge Health products.