Customer Success Manager
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Job Description
Customer Success Manager ensuring enterprise clients maximize the value of Echo360’s Echosystem. Building relationships with corporate L&D and IT leaders to drive adoption and retention.
Responsibilities:
- The Customer Success Manager (CSM) is responsible for driving adoption, retention, and expansion of Echo360 products and services within large-scale corporate enterprise accounts.
- This role focuses on building deep relationships with corporate Learning & Development (L&D), IT, and Operational leaders in companies managing extensive remote workforces that experience high employee churn and/or labor shortages.
- The CSM serves as a strategic advisor, ensuring enterprise clients maximize the value of Echo360’s Echosystem through tailored solutions that align with their business objectives.
- Success in this role requires a deep understanding of enterprise-scale operations, remote workforce/high churn challenges, and industry-specific training and compliance needs.
Requirements:
- Bachelor’s degree (preferred); graduate degree a plus.
- Minimum of 5 years of experience in:
- Consultative sales, account management, or customer success within enterprise SaaS environments.
- Supporting enterprise clients in industries with large, distributed, and high-turnover workforces.
- Learning & Development (L&D), workforce training, or corporate compliance solutions (preferred).
- Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms.
- Strong working knowledge of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone.
- Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders.
- Technically savvy, able to quickly master Echo360’s platform and articulate value to enterprise clients.
- Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms.
- Strong team player with the ability to collaborate across sales, marketing, and product teams.
- Willingness to travel as needed to support enterprise clients.
Benefits:
- medical
- dental
- vision
- life & disability insurance
- 401(k) plan with company match
- unlimited PTO policy
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