Customer Success Manager
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Job Description
Customer Success Manager responsible for driving adoption and retention at PetDesk. Building relationships with veterinary practice managers and ensuring success across 400+ accounts through strategic engagement.
Responsibilities:
- Own the post-sales experience at PetDesk, driving adoption and retention and maximizing the return on a customer’s technology investment
- Ensure the overall success of 400+ accounts
- Analyze strategic customer activities and opportunities and quickly build consultative relationships with veterinary practice managers and owners through targeted emails, short videos, and conversations
- Take a proactive, data-driven approach and have a deep understanding of PetDesk solutions
Requirements:
- 2-3 years experience in a Customer Success role
- Experience managing subscription-based models, combining high-touch relationship management with digital-scaled engagement strategies
- Ideal candidates will have a combination of high-touch CS and digital engagement experience (ChurnZero experience is a plus)
- Excellent phone communication, organizational, and time management skills
- Tactful and poised under pressure when dealing with challenging interpersonal situations
- Thrives in cross-functional collaboration and working closely with others in a team environment
- Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns strategically targeted to the segment and customer life-cycle stage
- Experience with Salesforce, a Customer Success tool, or automation tools are a plus
- Veterinary experience is a plus!
Benefits:
- Performance-based bonus program aligned with key metrics
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