Customer Success Manager
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Job Description
Manager of Customer Success at PartsBase leading customer retention and revenue growth in aviation. Coaching a team while managing key customer accounts and relationships.
Responsibilities:
- Driving customer retention and revenue growth across your portfolio and team
- Conducting QBRs and building long-term customer relationships
- Identifying and closing upsell and cross-sell opportunities
- Coaching your team on account strategy, pipeline management, and execution
- Managing customer escalations and ensuring a best-in-class experience
- Maintaining strong CRM hygiene and account accuracy
- Partnering cross-functionally with Sales, Marketing, and Product
Requirements:
- 2–5 years of sales/account management leadership experience
- Experience managing 100+ accounts with short sales cycles
- Background in B2B SaaS (subscription-based models preferred)
- Proven success driving renewals, retention, and expansion revenue
- A natural player-coach who leads from the front
- Strong communication, coaching, and problem-solving skills
Benefits:
- High-impact role with clear leadership growth path
- Opportunity to build and scale a team
- Be part of a global SaaS leader in aviation
- Collaborative, fast-moving environment where your work truly matters
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