Customer Success Specialist
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Job Description
Customer Success Specialist at CreatorIQ managing customer accounts and renewals in a remote role. Key responsibilities include inbox management, customer communication, and operational execution.
Responsibilities:
- Serve as a key point of contact for customer inboxes, managing inbound requests, follow-ups, and action items with speed, clarity, and professionalism.
- Support customer renewals by tracking timelines, preparing documentation, coordinating internal approvals, and ensuring renewal-related communications stay on schedule.
- Maintain accurate and up-to-date account records, including meeting notes, engagement history, renewal status, and next steps in Salesforce and internal tools.
- Monitor customer health signals and proactively flag risks, delays, or outstanding requests to the appropriate stakeholders.
- Collaborate cross-functionally with Support, Implementation, Sales, and Product Education to resolve customer issues efficiently.
- Manage multiple accounts and priorities simultaneously while maintaining a high level of attention to detail and responsiveness.
Requirements:
- 2+ years of experience in a customer-facing or operational role (Customer Success, Account Management, Client Services, Executive Support, or similar).
- Experience handling customer communications, e-mail inbox management, and coordination across internal teams.
- Familiarity with CRM systems (Salesforce preferred) and collaboration tools such as Google Workspace, Slack, Zoom, and task/project management tools.
- Comfort working with customers across different regions and time zones.
- Ability to work independently as part of a distributed, global team.
Benefits:
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 20 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
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