Customer Support Advisor
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Job Description
Customer Support Advisor assisting customers with software solutions at TELUS Agriculture & Consumer Goods. Providing support via phone, email, and chat while ensuring customer satisfaction.
Responsibilities:
- Provide direct support for software solutions to customers
- Guide customers through core product functionality and training scenarios
- Handle software licensing queries
- Provide multi-channel support through phone, email, and online chat
- Investigate and troubleshoot issues across various software products
- Set up screen share sessions for complex troubleshooting
- Log interactions using Salesforce Cloud CRM system
- Gain knowledge of products, brand, and customer base
- Collaborate with a team to find solutions to customer queries
- Maintain expertise across products
- Add to learning resources for self-service
- Work on additional projects as opportunities arise
- Ensure exceptional customer service, making sure customers are happy and satisfied
Requirements:
- Previous customer support/service experience ideally in software support
- Good computer skills, with an analytical and organised approach to problem solving
- Be passionate about delivering excellent customer service
- Exhibit self-motivation, efficiency and team working
- Have strong numerical, written, and oral communication skills
- An ability to interact positively with customers at all levels
- Have fine attention to detail and good time management skills
- Enjoy working within a busy department, actively contributing to ideas and initiatives to grow and meet their goals
- Be inquisitive and proactive – showing an appetite to problem solve
- Demonstrate ability to work both independently and as part of a team
- Show aptitude for learning and developing new skills
- Be comfortable working across teams in different locations
- Be prepared to travel within the UK to visit our other offices, attend events and carry out customer training as required
- Demonstrate commercial awareness, with excellent listening skills when engaging with our customers to fully understand their needs and wants
Benefits:
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- accommodations for applicants with disabilities
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