Especialista de Soporte L1
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Job Description
Support Specialist L1 providing IT support in a remote role for IRIUM. Seeking someone fluent in Italian and English with experience in ticketing systems.
Responsibilities:
- Prepararte para conquistar tus metas, y ten siempre presente disfrutar del camino.
- Pasarás a formar parte de un gran equipo de personas que estarán siempre dispuestas a ayudarte.
Requirements:
- 1 – 3 años de experiencia en un puesto de soporte L1/Service Desk/soporte de aplicaciones.
- Italiano fluido e inglés profesional (escrito y hablado).
- Conocimiento práctico de herramientas de ticketing/ITSM.
- Comprensión básica de los procesos ITIL.
- Fuertes habilidades de comunicación y mentalidad orientada al servicio al cliente.
- Capacidad para seguir procedimientos estructurados de resolución de problemas y estándares de documentación.
Benefits:
- Contratación indefinida con IRIUM.
- Buen clima laboral.
- Acceso ilimitado a formación tecnológica puntera en modalidad barra libre.
- Club de beneficios para empleados con descuentos directos y miles de ofertas en marcas, hoteles, agencias de viaje, cines, ropa...
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