Customer Support Agent – B2B Operations
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Job Description
Customer Support Agent for B2B Operations providing support to business clients via email and chat. Collaborating cross-functionally to ensure smooth service delivery and relationship building.
Responsibilities:
- Act as the primary point of contact for B2B clients via email, and chat.
- Handle incoming support inquiries with professionalism, empathy, and efficiency.
- Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
- Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
- Maintain accurate records of client interactions and issue resolutions in CRM systems.
- Identify recurring problems and escalate them appropriately to internal stakeholders.
- Contribute to documentation, FAQs, and process improvements to streamline support workflows.
Requirements:
- 1–3 years of experience in customer support, account management, or operations (B2B preferred).
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first attitude.
- Comfortable working with CRM and ticketing systems (e.g., Zendesk).
- Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
- Detail-oriented and organized, with the ability to prioritize and manage time effectively.
- Team player who can also work independently and take initiative.
- Knowledge of Telco is a plus.
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