Customer Support Agent – Day Shift
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Job Description
Customer Support Agent delivering live chat, email, and social media assistance at Mercuryo. Engaging with customers and enhancing service quality in a dynamic FinTech environment.
Responsibilities:
- Deliver exceptional customer support through live chat, email, and social media in English
- Take full ownership of customer issues, proactively providing solutions that genuinely help and benefit our customers
- Monitor for and report technical incidents to our engineering team
- Maintain and continually improve our high service standards
- Manage customer complaints and escalate issues when necessary
- Help improve our service and products by capturing and acting on customer feedback
- Utilize Jira to describe and assign tasks to the technical team
- Collaborate effectively within our talented and dynamic team
Requirements:
- A strong communicator with excellent written and spoken English skills
- Someone with a customer service background; live chat experience is a definite plus
- A master of multitasking who thrives in a fast-paced environment
- You have a natural drive to grow within Mercuryo and help build our team culture
- Previous experience in a FinTech startup is a bonus.
- An understanding of crypto is great, but not essential — we’ll help you get up to speed
- You’re familiar with platforms like Jira and Zendesk (or similar customer service systems)
Benefits:
- Competitive market rate salary and performance-based incentives.
- 22 days annual leave with an additional 6 company days, plus bank holidays.
- Comprehensive health insurance plans.
- Extensive benefits program.
- Flexible work schedule and remote work options.
- Modern offices and co-working spaces across 6 countries.
- Working equipment.
- Professional development and training opportunities.
- Opportunity to shape the initiatives you’re working on.
- Diverse and friendly team.
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