Customer Support Agent
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Job Description
Customer Support Agent providing assistance via email, chat, and phone for a Berlin-based startup. Engaging with multilingual clients and enhancing customer experiences.
Responsibilities:
- Provide customer support via email, chat, and phone (inbound & outbound)
- Respond to customer inquiries in a professional and timely manner
- Assist customers with questions, troubleshooting, and issue resolution
- Escalate complex issues to the appropriate team when necessary
- Maintain accurate records in customer support systems
- Contribute to improving overall customer experience
Requirements:
- Based in Germany with valid work authorization
- Basic to good English communication skills
- At least one EU language , such as: German French Spanish Italian Dutch Portuguese Nordic languages Other European languages
- 1–3 years of customer support experience preferred
- Comfortable communicating with customers via phone, email, and chat
- Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
- Ability to work independently in a remote environment
Benefits:
- Fully remote work within Germany
- Flexible working hours depending on project assignments
- Opportunity to work with international companies and multilingual teams
- Exposure to AI-enhanced customer support environments
- Opportunity to gain experience in a growing customer experience startup
- Possibility of longer-term collaboration based on project availability
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