Customer Support Associate
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Job Description
Customer Support Associate providing best-in-class service to Aidin users. Collaborate with a team delivering healthcare coordination solutions remotely.
Responsibilities:
- Answer emails, chats, and phone calls from our customers
- Develop an expert working knowledge of Aidin products and services
- Collaborate with teammates to ensure accurate reporting, appropriate coverage of our channels, knowledge sharing, and the gathering of customer feedback for other departments and functions at Aidin
- Contribute to efforts across Aidin, including, but not limited to, onboarding and training new customers, supporting our pre-cert workflows, and engaging as needed in a wide variety of tasks in support of our growing business
- Show up, ready to deliver your best, with a relentless optimism and can-do spirit that is reflected in everything you do.
Requirements:
- 3+ years of experience in customer support
- Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred
- Curiosity and problem-solving skills that foster a sense of ownership and pride in providing solutions to complex situations
- A positive attitude, that includes self-reflection and continuous improvement as core principles
- Adaptability and resilience in a dynamic environment, with a collaborative approach to achieving results.
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