Customer Support Engineer

Posted 70ds ago

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Support Engineer providing technical assistance for claims management platform, ensuring effective use and resolving client requests efficiently.

Be the primary point of contact for our external customers in supporting our claims management platform
Monitor for new requests and reported incidents, responding within SLA requirements and maintaining ownership until resolution
Manage external communications with customers and internal communications with other teams in the organization to drive incidents and requests to resolution efficiently
Contribute to knowledge base articles and other documentation
Stay current with feature releases and changes to the platform to ensure a comprehensive understanding of the product and efficient support

2+ years of technical support-related experience
Strong analytical aptitude for problem-solving skills
Excellent written and oral communication skills
Excellent customer service skills
Ability to work independently, manage time, and organize and complete work based on priority
Ability to understand general concepts and collaborate with others to analyze, troubleshoot and solve problems
API Troubleshooting experience is a plus
Experience with computer languages is a plus (especially Ruby, Python or PHP)
Experience using Zendesk or Jira is a plus

Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match—because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.