Application Support Analyst
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Job Description
MHS GENESIS Application Support Analyst supporting Defense Health Agency with analytics and reporting. Investigating application issues and collaborating with healthcare teams to enhance revenue cycle processes.
Responsibilities:
- Investigate, triage, and help resolve application/data issues impacting revenue cycle, registration, patient access, and scheduling workflows.
- Develop, maintain, and optimize Vertica SQL and CCL/Discern queries and reusable extracts to support analytics and operational reporting within MHS GENESIS systems.
- Conduct back-end configuration reviews and diagnostics to identify root causes affecting billing, claims, or encounter workflows and coordinate durable remediation.
- Use CCL, SQL, Tableau, Power BI, Python, SAP BO, and other analytics tools to extract, analyze, and interpret financial and operational data across MHS data platforms.
- Develop, optimize, and maintain Vertica SQL queries, view, and reusable datasets supporting revenue cycle analytics (billing, collections, denials, A/R).
- Monitor and support the development of KPIs across Revenue Cycle Initiatives
- Partner with clinical, coding, billing, IT, and finance teams to ensure integrated revenue cycle operations.
- Collaborate with system administrators to ensure the EHR supports required business processes.
- Serve as a liaison between Guidehouse, DHA, and MTF operational stakeholders.
- Produce professional deliverables: analytic readouts, executive summaries, methodology documentation, and data dictionaries for cross-DHA collaborations.
- Perform data validation, lineage analysis, and quality checks across federal data sources to ensure analytical accuracy and audit readiness.
- Participate in support testing and validation for analytic releases.
- Investigate and help resolve user-reported issues related to charge capture, billing edits, registration errors, or data discrepancies.
- Conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes.
- Support upgrades, interface changes, testing, and release validations; communicate operational impacts to stakeholders.
- Participate in ITSM processes (incident, problem, change management).
Requirements:
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
- Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred.
- Bachelors Degree
- Minimum THREE (3) years of experience providing backend application support.
- Experience working with Oracle Health (Cerner) revenue cycle backend , data models, and charge services.
- Expert-level SQL or CCL for data extraction, transformation, and analysis.
- Experience optimizing query performance to improve system performance.
Benefits:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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