Integrations Support Engineer
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Job Description
Integrations Support Engineer at Further providing technical support for integrating their AI-powered platform with client systems. Working closely with clients and internal teams to optimize and customize solutions.
Responsibilities:
- Configure and maintain integrations between Further’s platform and external CRM, database, and third-party systems
- Implement and support REST API integrations to extend platform functionality and improve operational connectivity
- Ensure reliable and accurate data flow across integrated systems and troubleshoot integration-related issues as they arise
- Configure internal tools and workflows to align with client-specific operational requirements
- Utilize Python, SQL, and JavaScript to process, manipulate, and analyze data
- Translate raw technical data into clear, actionable outputs and presentations for internal teams and clients
- Diagnose and resolve technical implementation challenges across frontend systems, integrations, and data workflows
- Partner directly with clients to understand business requirements and recommend technical solutions
- Communicate implementation updates, technical findings, and next steps clearly to both technical and non-technical stakeholders
- Manage and resolve customer support tickets through Zendesk with urgency and professionalism
Requirements:
- Working knowledge of Python and SQL for data processing, troubleshooting, and reporting
- Experience configuring and supporting database and CRM integrations
- Familiarity with REST APIs and third-party system integrations
- Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently
- Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
- Experience supporting SaaS implementations or customer-facing technical integrations is preferred
- Familiarity with Zendesk or similar ticketing/support platforms is preferred
- Exposure to healthcare, senior living, or revenue operations platforms is a plus
- Experience utilizing AI for problem-solving and automating workflows is a plus
Benefits:
- Professional development opportunities
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