Customer Support Representative
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Job Description
Customer Support Representative responding to inquiries on a community-driven live shopping platform. Providing excellent service while supporting users in a fast-paced environment.
Responsibilities:
- Respond to user inquiries on our mobile app and desktop.
- Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
- Track and record issues and data to inform the company of problems and requests for improvements.
- Contribute to the SOPs to enhance overall team efficiency.
- Collect, organize and summarize various customer cases to identify trends and potential system bugs.
- Ensure customer issues are resolved promptly through high-quality service.
- Continuously learn and adapt to new knowledge so you can provide the highest level of service.
- Perform other duties as assigned.
Requirements:
- Reliable computer, smart phone and reliable high-speed internet connection.
- Excellent American English reading and writing skills.
- 2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
- Team player who works well with others.
- Courteous and detailed written communication skills.
- Strong learning ability and initiative.
- Excellent technical skills – phone app technical skills are vital in this role.
- Native English speaking, writing and listening skills.
- Experience working in e-commerce platforms.
- Practical experience in summarizing and optimizing SOPs.
- Time spent living in the US preferred.
- An interest in plants and/or crafts.
Benefits:
- Join a fast-paced startup culture where creativity and curiosity are valued.
- Collaborate with a passionate, nimble team and work directly with sellers of unique products.
- Be part of an exciting evolution in commerce, while helping shape what live shopping becomes next.
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