Customer Support Representative
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Job Description
Customer Support Representative providing technical support via chat and email for CloudTalk's VOIP solutions. Engaging with customers to resolve issues and improve service quality.
Responsibilities:
- Provide top-tier technical support via chat and email
- Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors
- Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.)
- Inspect logs, replicate issues, and gather data for deeper analysis
- Handle a high volume of conversations with accuracy and focus
- Document troubleshooting steps and contribute to our knowledge base
- Represent CloudTalk with empathy, clear communication, and ownership
Requirements:
- No previous VOIP experience required – we'll teach you everything
- Basic computer troubleshooting skills
- Comfortable navigating system settings
- Enjoy understanding how things work
- Ability to dig into logs, connection tests, or edge cases
- Clear English communication (C1)
- Spanish is a plus
Benefits:
- 1-1 Coaching sessions with our resident communications advisor
- Learning and Development Budget
- Unlimited Paid Time Off
- Volunteering Days
- MacBook for work
- Recharge Fridays once per quarter
- Multisport Card
- Referral bonuses
- Virtual & physical team buildings
- Company merchandise
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