Customer Support Representative
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Job Description
Customer Support Representative providing customer service support via calls and internet for a people-first global organization. Join a diverse team and help improve businesses through exceptional customer experiences.
Responsibilities:
- Provide inbound customer support using a call flow guide
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile.
Requirements:
- 6+ months of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer will be provided depending on the position offered
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
Benefits:
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early," when you want it
- paid training and performance-based incentives
- lucrative employee referral bonus opportunities
- health and wellness programs with trained partners to help promote a healthy you
- mentorship programs that support your rewarding career journey
- work-from-home convenience
- programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- celebrations for Commutatus Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
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