Customer Support Specialist, Locator Support
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Job Description
Customer Support Specialist providing multi-channel support to locator clients using a software platform. Resolving issues and guiding clients through features via calls, email, and chat.
Responsibilities:
- Provide customer support through calls, email, and chat
- Assist locator clients in navigating our platform
- Explain features and guide users step-by-step
- Troubleshoot common issues and provide solutions
- Escalate complex cases when necessary
- Maintain clear, professional communication with clients
Requirements:
- At least 2 years of BPO or customer support experience
- Experience handling voice and non-voice support
- Excellent English communication skills (spoken and written)
- Comfortable learning and using software applications
- Reliable internet connection and home workspace
- Available to work US Central Time hours
Benefits:
- 100% remote / home-based work
- Monthly salary: PHP 30,000 – 35,000
- Collaborative and supportive team
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