Customer Support Specialist, Part-Time
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist providing 1-1 service for Skylight products through phone, chat, email, and social media interactions. Support escalated issues and collaborate with the Customer Service Team Leads.
Responsibilities:
- Provide bespoke, 1-1 customer service for Skylight Calendar and Frame customers
- Engage with customers daily through phone, chat, email, and social media
- Support escalated customer issues involving complex hardware and software challenges
- Flag any patterns you notice in tickets or customer feedback
- Be a supportive peer and thought partner with Customer Service Team Leads
- Contribute to project-based work as needed
Requirements:
- 2+ years of high-volume, front-line customer service experience
- Must have experience with Zendesk or a similar CRM
- Exhibits patience and attentiveness when listening
- Strong communication skills across email, phone, and chat
- Previous experience working in an agile startup environment
- Demonstrated talent for rapidly mastering new technology
- A consistent, reliable Wi-Fi connection is required
Benefits:
- Pay: $20/hr
- 64 hours of accrued sick time annually
- Loaned laptop upon hire
- Loaned Skylight Calendar upon hire
Similar Jobs
Resident Support Agent, Customer Experience
Customer Experience (CX) Resident Support Agent resolving client inquiries and enhancing services remotely for a fast-growing company in multifamily living.
Patient Support Specialist – Onboarding
Patient Support Specialist onboarding patients for remote monitoring with a focus on patient education and device usage guidance. Collaborating to ensure adherence and successful patient engagement in healthcare.
German Customer Support Agent – iGaming
German Customer Support Agent providing professional support to iGaming customers via live chat and email. Join a dynamic team in a supportive environment with opportunities for growth.
Customer Service Advocate III
Customer Service Advocate resolving complex issues using various communication channels at Centene. Supports members in a fast-paced environment over phone, chat, and email.
Executive Vice President, Sales and Customer Experience
Executive Vice President overseeing Sales and Customer Experience at Radian, focusing on strategic growth and customer satisfaction initiatives.
Customer Service Representative
Customer Service Representative providing excellent support by assisting policyholders with claims and policy information at American Income Life. Handle high-volume calls while maintaining department standards.
Technical Sales Support Specialist – East Coast
Technical Sales Support Specialist at Epta bridging sales and technical support for clients. Providing product knowledge and ensuring customer satisfaction in the commercial refrigeration sector.
Customer Services Portal Specialist
Customer Services Portal Specialist at Philips supporting scalable service operations and driving improvements for user adoption. Requires experience with Salesforce customer communities and operational workflows.
Customer Support, Operations Lead – AI-First
Customer Support & Operations Lead making support fast and scalable for outdoor hospitality marketplace. Leading a team and improving workflows using AI in a fully remote role.
Customer Support Agent
Customer Support Agent ensuring customer satisfaction by addressing inquiries and resolving issues. Passion for iGaming and eSports is essential, with remote work flexibility.
Head of Customer Experience – Success Management
Lead Customer Experience & Success Management at Member Solutions, a SaaS provider for membership-based businesses in Canada, focusing on client retention and revenue growth.
Customer Service Representative – 2nd Shift
Customer Service Representative for Tramec, LLC handling orders and customer inquiries via phone and email. Ensuring compliance and maintaining organized records in a supportive role.
Enterprise Customer Experience Manager
Enterprise Customer Experience Manager drives strategic growth and satisfaction for Guideway Care’s highest-value customers through collaboration and operational excellence.
Customer Support Manager
Manager of Software Support at Anju Software overseeing a team for clinical trial software support. Driving operational excellence and AI-augmented workflows for improved customer interactions.
Customer Care Coordinator – Contract
Customer Care Coordinator providing customer support through email inquiries for luxury brands with proactive, tailored responses on orders and deliveries.
University Associate – Data Management, Customer Service
Data management and customer service role focused on Open Enrollment processes for Georgetown University. Involves processing waivers, updating systems, and supporting communications with students and parents.
Customer Service Representative
Customer Service Representative supporting customer inquiries primarily through a ticketing system. Ideal for organized and proactive individuals comfortable with independent problem-solving.
Senior Customer Experience Specialist
Customer Experience Senior Specialist delivering responsive support across account, product, and technical inquiries. Collaborating with Engineering and Product teams for customer insights and onboarding.
Billing and AR Support Specialist – Part-Time, Contract
Billing & AR Support Specialist assisting with daily billing and accounts receivable activities for a logistics company. Ensuring accurate documentation, timely billing, and seamless cash flow in a fast-paced environment.
Technical Application Support Specialist II
Technical Application Support Specialist managing technical support requests and ensuring application stability. Collaborating with internal teams to troubleshoot issues and manage backend configurations.