Customer Support Specialist
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Job Description
Customer Support Specialist assisting customers with questions about orders, products, and shipping status. Requires strong communication skills and ability to multitask via phone, email, and chat.
Responsibilities:
- Respond to customer inquiries via phone, email, and/or chat in a timely, professional manner
- Provide order status updates, shipping/tracking support, and basic product information
- Create and update customer cases/tickets and document all interactions accurately
- Coordinate with internal departments (sales, billing, operations) to resolve customer issues
- Assist with returns, warranty questions, or issue escalation following company procedures
- Maintain accurate customer records and follow internal data/privacy guidelines
- Identify recurring issues and suggest improvements to processes and customer experience
Requirements:
- High school diploma or GED required
- 1+ year experience in customer service/support, call center, or order support preferred
- Strong written and verbal communication (clear, calm, professional)
- Comfortable using CRMs/ticketing systems, email, and spreadsheets
- Strong problem-solving skills and ability to handle multiple tasks
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Paid holidays
- Paid training and onboarding
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