Trainer, Claims Support Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Trainer developing disability claims, rehabilitation, and early-intervention training for DMI’s Canadian case-management teams. Creating eLearning content and coaching front-line employees.
Responsibilities:
- Design and deliver training programs supporting Claims, Early Intervention, and Rehab teams
- Partner with the Quality, Coaching & Training team to turn quality findings, coaching themes, and evolving best practices into training content and learning resources
- Revamp new hire training, including curriculum sequencing, case-based practice, learning assessments, and ongoing updates
- Provide specialized rehab training and coaching
- Develop content supporting appropriate referrals, functional case management, and return-to-work planning
- Build, manage, and deliver employee training and development initiatives using LMS platforms
- Create, maintain, and update eLearning modules, interactive case scenarios, knowledge checks, facilitator guides, and job aids
- Design and deliver online and virtual training sessions for front-line employees across business units
- Identify training needs and schedule training programs
- Ensure processes, procedures, templates, and forms are updated and implemented
- Recommend targeted strategies to increase departmental efficiency and effectiveness
- Maintain understanding of evolving case management systems and promote efficient workflows
- Collaborate with internal and external stakeholders to build consensus
- Support strategic initiatives and participate in or lead special projects
Requirements:
- 5-7 years of proven Disability Management experience
- Background in and knowledge of Group Insurance, specifically LTD policy and coverage, as well as rehab and early intervention
- Solid understanding of coverage concepts such as COD, FCD, Reserves, and various policy clauses
- Specialized rehab expertise, including functional case management, GRTW planning, and vocational tools that impact claim duration
- Experience using motivational interviewing techniques
- Knowledge of adult learning principles and theories
- Experience facilitating in-person and online training
- Proficiency in MS Office, specifically PowerPoint
- Experience creating learning content in Skyprep Studio, Canva, Camtasia, and other eLearning software is considered an asset
- Exceptional verbal and written communication, presentation, and public speaking skills
- Must work within core business hours
- Proficient with computers and new technology
Benefits:
- Generous paid time off including 3 weeks minimum vacation
- 26 long weekends a year through the Happy Friday program
- Flexible work options including remote and hybrid schedules
- Extended health and dental benefits
- RRSP matching
- Wellness support, including comprehensive mental health resources
- Clear career paths
- Personalized learning
- Leadership committed to invest in your development
- Safe, respectful, and inclusive workplace
Similar Jobs
Trainer for Chemical Law and the Chemical Industry
Chemikalienrecht-Trainer:in bei WBS TRAINING. Vermittlung von REACH, CLP und Chemikalienregulierungen im digitalen Homeoffice-Unterricht.
Trainer for Chemical Law and the Chemical Industry
Chemikalienrecht-Trainer:in bei WBS TRAINING für digitale Fachunterrichte zu Chemikalienrecht und -wirtschaft. Vermittlung von REACH, CLP und Gefahrstoffrecht im Homeoffice.
Trainer in Freight Forwarding and Logistics, Customs, and Foreign Trade
Digital logistics trainer teaching import, export, customs, and foreign-trade topics. Supporting learners through practical instruction and competency assessments from a German home office.
Trainer for Freight Forwarding and Logistics, Customs and Foreign Trade
Logistiktrainer:in bei WBS für Import, Export, Zoll und Außenhandel. Vermittlung praxisnaher digitaler Lerninhalte aus dem Homeoffice im WBS LearnSpace 3D®.
COBOL Trainer – Freelance
Freelance COBOL Trainer delivering hands-on mainframe training for banking, insurance, and public-sector careers. Preparing junior developers through COBOL programming, legacy integration, and practical projects.
In-Field Mentor Trainer – Temporary, Part-Time, 20 Hours/Week
Remote mentor trainer developing teachers and missionaries for the Church of Jesus Christ. Coaching mentors, evaluating performance, and supporting missionary well-being across Central Europe.
Trilingual Trainer
Trilingual Trainer helping 360Learning clients master its collaborative learning platform and methodology. Owning webinars, scalable training programs, and client adoption initiatives.
Trainer for Building Life Cycle Assessment
Ökobilanzierungs-Trainer:in vermittelt Gebäude-LCA und nachhaltiges Bauen bei WBS TRAINING. Durchführung digitaler Schulungen aus dem deutschen Homeoffice.
Trainer for Smart Buildings and BIM Models
BIM-Trainer:in bei WBS TRAINING für Smart-Building- und Gebäudemodell-Kompetenzen. Vermittlung von BIM-Prinzipien, LOD, Datenqualität und Informationsflüssen im Homeoffice.
Trainer – Life Cycle Assessment for Buildings
Ökobilanzierungs-Trainer:in bei WBS TRAINING, Anbieter beruflicher Weiterbildung. Durchführung von LCA-Unterricht für Wohn- und Nichtwohngebäude aus dem deutschen Homeoffice.
Trainer for Smart Building and BIM Models
BIM trainer delivering Smart Building and digital building-model education for WBS TRAINING. Teaching BIM principles, LOD, data quality, and information flows remotely from Germany.
Safeguarding Regional Trainer
Safeguarding trainer delivering Level 3/4 and domestic abuse training for Priory’s care services. Tracking compliance and adapting learning across the South region.
Senior Open-Source Trainer
Senior OSINT trainer developing technical capacity programmes for Ukrainian justice and accountability institutions. Delivering open-source research training, mentorship, and resources for CIR’s Eyes on Russia project.
Technology Trainer
Technology Trainer Intern creating customer training and knowledge content for Veritas Automata’s clinical trial technology platform. Translating software releases into guides, curricula, eLearning, and user education.
Customer Trainer
Customer Trainer delivering da Vinci robotic-assisted surgery training for healthcare teams. Supporting training programs, operating-room initiatives, and customer education for Intuitive in Prague.
Field Implementation Trainer
Field trainer implementing myKaarma’s automotive dealership SaaS and AI tools nationwide. Training dealership personnel to improve Service Lane Technology adoption, workflow efficiency, and customer engagement.
Software Trainer
Software Trainer creating customer curriculum and delivering virtual and on-site training for Bridgeway’s enterprise benefits administration software. Managing training engagements across benefits, claims, eligibility, and pension processing.
Job Readiness Trainer
Freelance Job Readiness Trainer teaching employability and soft skills to international talent. Preparing career changers for Germany’s technical job market and interviews.
Trainer – Billing and Practice Management, Dental Practices
Honorartrainer:in für Zahnarztabrechnung und Praxismanagement bei WBS TRAINING. Durchführung digitaler Schulungen und Entwicklung von Lernmaterialien aus dem Homeoffice.
Trainer – Dental Billing and Practice Management
Teilzeit-Remote-Trainer:in für Zahnarztabrechnung und Praxismanagement bei WBS TRAINING. Durchführung digitaler Schulungen und Entwicklung von Lernmaterialien für Kursteilnehmende.