DCSA Business Analyst – Information Technology

Posted 78ds ago

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Job Description

Business Analyst for INTECON supporting DoD software development by documenting requirements and improving operational processes. Collaborating with stakeholders and enhancing process documentation.

Responsibilities:

  • Elicit, analyze, validate, and document business and functional requirements for DoD software development projects and programs.
  • Translate stakeholder needs into clear requirements artifacts (e.g., business requirements, functional requirements, user needs, acceptance criteria) suitable for technical implementation.
  • Produce professional process documentation, including training and instructional content, guidelines, workflow maps, process flows, and procedural documentation.
  • Support DoD software development program activities by coordinating requirements, documentation, and process alignment across cross-functional teams.
  • Develop and maintain processes, tools, templates, and standardized documentation to improve consistency and delivery quality.
  • Define, develop, and maintain program/project metrics and reporting methods to measure performance, outcomes, and process effectiveness.
  • Lead and/or support Six Sigma improvement initiatives using the DMAIC cycle (Define, Measure, Analyze, Improve, Control).
  • Document current-state and future-state processes, identify gaps, and recommend actionable improvements aligned to mission and program objectives.
  • Utilize ServiceNow to support workflow tracking, requirements/task documentation, and status reporting as required.
  • Facilitate working sessions with stakeholders to clarify requirements, resolve conflicts, and ensure shared understanding of scope and priorities.
  • Ensure documentation is accurate, version-controlled, and aligned with program standards and stakeholder expectations.
  • Support change management by updating process artifacts and training materials as requirements and processes evolve.

Requirements:

  • Education: Bachelor’s degree (or higher-level degree)
  • 5 years of demonstrated intermediate knowledge of gathering, analyzing, and documenting business and functional requirements.
  • 5 years of experience creating process documentation, including training/instructional information, guidelines, workflow maps, processes, and procedural documentation.
  • 5 years’ experience working DoD programs.
  • 5 years of intermediate knowledge supporting DoD software development projects and programs.
  • 5 years of experience developing processes, tools, templates, and developing/maintaining metrics.
  • 5 years of demonstrated experience managing Six Sigma projects using the DMAIC cycle.
  • Minimum 1–2 years demonstrated knowledge utilizing ServiceNow.

Benefits:

  • Comprehensive Group Health Plans (Medical, Dental, and Vision).
  • Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance.
  • Flexible Spending Accounts and Supplemental Plans.
  • Company-paid Training and Development Programs.
  • Generous Paid Time Off and Holiday Pay.
  • 401k Retirement Plan with Company Match.
  • Critical Illness and Accident Insurance.
  • Employee Assistance Program.