Junior Business Analyst
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Job Description
Business Analyst supporting clients in the insurance market with innovative technology solutions. Collaborating with internal teams to tackle client inquiries and ensure functional specifications are met.
Responsibilities:
- Respond to and follow up on client inquiries related to support/incidents.
- Support validation of functional specifications prepared by the product team.
- Receive support tickets, assess whether the client’s report is valid, correctly classify the ticket, reproduce or simulate the issue, and provide evidence so the development team can resolve it.
- Guide and follow up with clients regarding package deliveries and procedures.
- Receive complaints and non-conformities related to tickets and, in critical cases, notify the relationship/products team and your leadership.
- Support the relationship team in client status meetings regarding support, when requested.
Requirements:
- Technical high school diploma in technology or currently pursuing a university degree in technology or a related field.
- Strong verbal and written communication skills.
- Basic knowledge of programming logic.
- Basic knowledge of SQL.
- Knowledge of agile methodologies (a plus).
- Technical English (a plus).
Benefits:
- Meal allowance (meal voucher).
- Food allowance (grocery voucher).
- Bradesco medical plan.
- Bradesco dental plan.
- Wellhub and Totalpass (wellness/fitness benefits).
- Transportation allowance.
- Childcare assistance.
- Profit-sharing and results-based bonus.
- Life insurance.
- Private pension plan.
- Day off on your birthday.
- Extended paternity leave.
- Partnership with Creditas.
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