Deal Desk Analyst
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Job Description
Deal Desk Analyst supporting North American Go-to-Market motion at Twilio. Collaborating with Sales, Finance, Legal, and Operations to structure and execute deals.
Responsibilities:
- Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Finance and Sales.
- Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end.
- Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes.
- Analyze deal economics for standard and non-standard agreements, including pricing, discounting, term length, usage commitments, and margin impact.
- Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk while aligning with Twilio’s financial guardrails.
- Build and review basic financial models and scenarios to support non-standard deal requests and approval decisions.
- Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure.
- Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies.
- Surface recurring deal patterns, approval exceptions, and operational friction points, and contribute to continuous improvement of deal desk processes and workflows.
Requirements:
- A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required.
- Demonstrated analytical and financial skills, with the ability to assess deal economics and explain financial tradeoffs clearly.
- A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.
- Self-starter with a “can do” attitude who is comfortable asking questions
- Advanced Excel skills, including financial analysis and scenario modeling.
- High integrity character that aligns with the Twilio Magic
Benefits:
- generous time-off
- ample parental and wellness leave
- healthcare
- a retirement savings program
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