Deal Desk Analyst
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Job Description
Deal Desk Analyst at Superhuman working remotely to manage deals, pricing strategies, and process improvements for Sales and Customer Success. Join a dynamic team in a high-growth SaaS environment.
Responsibilities:
- Conduct thorough deal reviews to evaluate deal structure, terms, discount requests, and revenue implications
- Configure quotes and manage deal approvals in CPQ systems, ensuring accuracy and efficiency from submission to close
- Collaborate cross-functionally with Finance, Legal, and Revenue Operations to resolve deal blockers and obtain necessary approvals
- Provide guidance and recommendations to sales teams on deal structuring, pricing options, and non-standard term requests
- Develop creative solutions that meet customer needs while protecting company interests
- Assist in the Order Management review, ensuring the accuracy of our booked revenue
- Maintain data integrity and ensure seamless information flow between Deal Desk, Finance, and other revenue systems
- Support end-of-quarter activities and high-priority deals with urgency while maintaining quality and attention to detail
- Identify opportunities to improve deal desk processes and workflows as the function scales to support business growth
- Build strong relationships with sales teams, establishing yourself as a trusted advisor and responsive partner
- Support ad-hoc projects that enhance deal desk processes and improve the operational efficiency of our sellers
Requirements:
- 4-5 years of experience in Deal Desk in a high-growth SaaS environment
- Comfortable with B2B SaaS metrics, particularly with details like TCV, ACV, and ARR
- Strong understanding of B2B quote-to-cash processes and general deal segmentation strategies
- Proficient with CPQ tools, Dealhub is a plus
- Salesforce experience required: understands Salesforce objects at a high level, can build reports and dashboards to understand business trends.
- Able to structure deals and manage dealflow effectively with varying constructs (currency, term length, deal type)
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Analytical problem-solver comfortable with ambiguity at times
- Based in MST or PST time zones
- Strong written and verbal communication skills with varying levels within Sales and CS. Is able to effectively communicate in a virtual environment. Excellent interpersonal skills
- Bachelor's degree in Business Administration, Finance, or a related field
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
Benefits:
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
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