Delivery Director
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Job Description
Delivery Director leading MiraCloud implementation programs for global enterprise clients at Miratech, an IT services and consulting company. Scaling project management governance, coaching Project Managers, and ensuring customer outcomes, delivery excellence, and profitability.
Responsibilities:
- Lead successful delivery of MiraCloud implementation programs
- Ensure customer expectations for scope, quality, timelines, and business outcomes are met
- Own customer success throughout implementations and build trusted enterprise stakeholder relationships
- Establish, scale, and continuously improve the project management practice, delivery governance, and implementation standards
- Lead, coach, and develop Project Managers
- Foster accountability, operational excellence, and continuous improvement
- Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives
- Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations
- Partner with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence
- Perform other duties reasonably required in alignment with the role
Requirements:
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions
- Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations
- Proven success managing enterprise-scale customer implementation, transformation, or managed services programs
- Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes
- Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments
- Strong executive-level stakeholder management, customer relationship management, and communication skills
- Existing authorization to work in the United States
- Visa sponsorship is not available for this role
Benefits:
- Comprehensive compensation and benefits package
- Health insurance
- Relocation program
- Remote work flexibility
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment
- Open communication
- Regular team-building company social events
- Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality
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