Senior Director, Omnichannel Experience Solutions – Pharma Ad Agency Experience Required
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Job Description
Senior Director leading omnichannel digital products and solutions for EVERSANA INTOUCH, a life sciences marketing agency. Driving strategy, Agile delivery, client engagement, and cross-functional program execution.
Responsibilities:
- Oversee and lead development and deployment of strategic digital products and solutions
- Ensure target business benefits support EVERSANA’s digital growth strategy
- Engage senior executives and report on initiative status and performance
- Serve as a strategic partner to EVERSANA ESS by connecting organizational teams and capabilities
- Ensure execution of EVERSANA ESS activities and identify opportunities for additional services
- Lead the EVERSANA ESS Sales & Marketing plan with commercial marketing
- Partner with agency account and new business teams to increase awareness and sales
- Assist with new business pitch preparation and presentations
- Lead Affinity Marketplace SOW Addendums workstream and support Affinity data partnerships
- Lead Omnichannel Advisory Council management, customer engagements, interviews, feedback synthesis, and events planning
- Support prospective client targeting efforts
- Liaise with third-party media vendors and the internal media team
- Contribute to the omnichannel engine product roadmap
- Support standard operating procedures for product implementation and handoff
- Define project approaches and plans for omnichannel initiatives with account, strategy, PMO, implementation, and product teams
- Oversee work plans and timelines and communicate revisions
- Lead program-level priorities and milestones and manage internal and external resources
- Set strategic direction aligned with business goals
- Lead, mentor, and develop high-performing teams
- Manage budgets and resources
- Build relationships with stakeholders, investors, partners, and customers
- Promote continuous improvement and adoption of new technologies or methodologies
- Ensure compliance with laws, regulations, and industry standards
- Represent the organization at industry events, conferences, and forums
- Lead community development and environmental sustainability initiatives
Requirements:
- Bachelor’s degree in a technical or business discipline
- 18+ years of product leadership/management experience on digital products and/or technology-driven solutions
- 10+ years of traditional project/program management experience, including managing project managers
- Experience managing Agile teams
- Well-versed in Agile framework and organizational Agile rollout; some projects may be hybrid
- 10+ years managing large-scale, cross-functional, and global project teams
- Excellent interpersonal skills and ability to interact and negotiate with customers and company personnel at all levels
- Excellent written and verbal communication skills
- Collaborative work style
- Excellent organizational skills, including detail-oriented work, handling multiple assignments, maintaining confidentiality, and producing timely reports
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret extensive technical instructions and manage abstract and concrete variables
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, and web browsers
- Pharma advertising agency experience required
Benefits:
- Remote work option
- Competitive salary and benefits
- Travel expectations limited to 10%
- 401(k) or retirement benefits are not explicitly stated
- Professional development and talent development culture
- Reasonable accommodation during the hiring process
- Inclusive and diverse workplace culture
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