Delivery Director
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Delivery Director leading MiraCloud implementation programs for enterprise clients at global IT services firm Miratech. Scaling project management governance, customer success, and delivery operations.
Responsibilities:
- Lead successful delivery of MiraCloud implementation programs, ensuring scope, quality, timelines, and business outcomes meet customer expectations
- Own customer success throughout implementations and build trusted relationships with enterprise stakeholders
- Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards
- Lead, coach, and develop Project Managers
- Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives
- Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations
- Partner with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence
- Perform other duties reasonably required in alignment with the role
Requirements:
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions
- Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations
- Proven success managing enterprise-scale customer implementation, transformation, or managed services programs
- Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes
- Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments
- Strong executive-level stakeholder management, customer relationship management, and communication skills
- Existing authorization to work in the United States
- Visa sponsorship is not available for this role
Benefits:
- Comprehensive compensation and benefits package
- Health insurance
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Impactful projects for top global clients
- Inclusive and supportive work environment
- Open communication
- Regular team-building company social events
- Social sustainability initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality
Similar Jobs
Area Director of Revenue
Area Director optimizing pricing, distribution, and revenue strategy across Pyramid Global Hospitality’s multi-hotel portfolio. Driving RevPAR, forecasting, OTA performance, and total revenue across assigned properties.
Director, Implementations
Director overseeing AI-driven radiology IT implementations at Mosaic Clinical Technologies. Managing post-go-live integrations, clinical workflows, training, vendors, and cross-functional healthcare technology teams.
Director
Director delivering FP&A and accounting consulting solutions for private equity portfolio companies. Leading financial modeling, forecasting, reporting, and process improvement initiatives.
Delivery Director
Delivery Director leading MiraCloud implementation programs for global enterprise clients at Miratech, an IT services and consulting company. Scaling project management governance, coaching Project Managers, and ensuring customer outcomes, delivery excellence, and profitability.
Delivery Director
Delivery Director leading MiraCloud implementation programs for global enterprise IT clients. Scaling project management governance, customer success, operational excellence, and profitable delivery.
Delivery Director
Delivery Director leading MiraCloud implementations for Miratech, a global IT services and consulting company. Scaling project management governance, customer success, and delivery operations.
Senior Director, Dental – Medicaid
Senior dental leader guiding Liberty Dental Plan’s Medicaid clinical strategy. Overseeing utilization management, compliance, quality improvement, provider engagement, and clinical teams nationwide.
Director of Resource Management
Director leading enterprise workforce planning and resource strategy at Frontier Energy, which advances clean energy solutions. Forecasting staffing demand, optimizing utilization, and building organizational capability.
Director of Infrastructure
Director of Infrastructure leading enterprise networks, cloud, security, and resilience for Enghouse, a publicly traded Canadian software and communications company. Aligning technology strategy, governance, budgets, and modernization with business growth.
Senior Director
Delivery Director leading Singapore-based operations and multiple projects for Centific, a technology services company. Managing budgets, hiring, project issues, and regional delivery innovation.
Senior Director, Order To Cash
Senior Director leading Order-to-Cash operations for Warner Music Group, a global music and publishing company. Managing billing, collections, revenue recognition, cash application, and regional OTC teams.
Senior Director, Omnichannel Experience Solutions – Pharma Ad Agency Experience Required
Senior Director leading omnichannel digital products and solutions for EVERSANA INTOUCH, a life sciences marketing agency. Driving strategy, Agile delivery, client engagement, and cross-functional program execution.
Director, Technology Applications – CPG & S&OP
Technology applications director leading CPG and supply-chain systems for Green Thumb, a cannabis company. Overseeing enterprise applications, IT operations, roadmaps, vendors, budgets, and complex projects.
Director, Site Start Up
Director leading site start-up operations for Precision for Medicine, a global precision medicine clinical research services organization. Overseeing SSU delivery, regulatory submissions, contracts, complex programs, team development, and continuous improvement.
Director, Site Start Up
Director leading site start-up operations for Precision for Medicine, a global clinical research services organization. Overseeing SSU strategy, delivery, compliance, teams, and continuous improvement across European markets.
Director, Site Start Up
Director leading site start-up for Precision for Medicine, a precision clinical research services organization. Overseeing SSU delivery, regulatory submissions, contracts, teams, risk management and continuous improvement.
Director, Site Start-up
Director leading site start-up for Precision for Medicine, a precision medicine clinical research services organization. Overseeing global SSU delivery, regulatory submissions, contracts, budgets and team development.
Director, Site Start Up
Director leading site start-up delivery for Precision for Medicine, a precision medicine clinical research services organization. Overseeing SSU teams, regulatory submissions, contracts, KPIs, risk management, and global clinical trial execution.
Director, Site Start Up
Director leading site start-up for Precision for Medicine, a global precision medicine clinical research services organization. Overseeing SSU delivery, regulatory submissions, contracts, teams, KPIs and continuous improvement.
Director, Total Rewards and Analytics
Total Rewards leader building compensation, benefits, and analytics infrastructure for Awayday’s U.S. hospitality and vacation rental platform. Partnering with executives and PE sponsors across 50+ brands.