Senior Director, Order To Cash
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Job Description
Senior Director leading Order-to-Cash operations for Warner Music Group, a global music and publishing company. Managing billing, collections, revenue recognition, cash application, and regional OTC teams.
Responsibilities:
- Lead end-to-end Order to Cash process and execution across multiple business models, platforms, and regions, including North and South America
- Ensure billing, collections, revenue recognition, credit, customer master data, and cash application activities are accurate and timely
- Oversee processes supported by SAP, Salesforce, Vistex, and other billing and reporting platforms
- Manage day-to-day cash flow continuity, misdirected or unknown payments, and due-to/due-from reconciliation
- Define and monitor OTC performance metrics, including aging, unapplied cash, billing accuracy, collection effectiveness, and customer satisfaction
- Serve as the primary OTC point of contact for mergers and acquisitions
- Partner with Business Development on new deals and agreements to achieve systematic revenue processing
- Manage a customer portfolio generating more than $4 billion in annual revenue
- Liaise with Revenue Recognition to ensure billing follows individual customer agreements
- Build and strengthen OTC team capabilities through talent identification, development, and oversight
- Serve as a key contact for Corporate Finance, Label Finance, Internal Audit, and Shared Services
- Leverage system automation, AI-based reconciliation tools, and streamlined workflows
- Serve as an OTC escalation point and final approver
- Lead day-to-day OTC activities and oversee onshore and offshore OTC leaders
- Partner with RTR on month-end close activities, PTP on working capital improvement, GPO on process improvement, and Risk Management, Treasury, and Legal on OTC portals and wallets
Requirements:
- 10+ years of experience in Order to Cash, Revenue Operations, or a similar field, including credit and collections oversight
- 5+ years of people leadership experience for Order to Cash delivery
- Excellent communication, influencing, and team member management skills in a remote-first environment
- Ability to value-stream map OTC processes including billing, credit, collections, cash applications, and industry-specific revenue streams
- Ability to map upstream and downstream processes for seamless organizational hand-offs
- Bachelor’s Degree in Accounting, Finance, Economics, or a related field
- Experience leading collaborative discussions with diverse stakeholders
- Executive-level communication skills
- Working knowledge of US GAAP, SOX compliance, and audit procedures
- Experience driving continuous improvement and challenging normal operations
- Experience with TQM, Six Sigma, LEAN, Agile, or similar process measurement and analysis techniques
- Experience ensuring policy and process compliance with applicable laws and data policies
- Experience with desktop applications, financial ERP software, process flow tools, and/or statistical analysis
- Extensive experience using a large and complex ERP system
- Basic understanding of IT project management methodology, Agile, or SDLC
- Ability to multitask, prioritize projects, work under pressure, and meet deadlines
- CPA, MBA, or equivalent preferred
- Music or Entertainment Industry experience preferred
- Deep knowledge of SAP and S/4HANA preferred
- Working experience with OTC activities in LATAM preferred
Benefits:
- Remote work arrangement
- Cross-function collaboration and development opportunities
- 2026 employee benefits (linked document)
- Equal opportunity employment
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