Delivery Manager
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Job Description
Delivery Manager overseeing complex digital experience accounts for Blue Acorn iCi, an Adobe Experience Cloud partner. Managing delivery governance, finances, risks, resources, and senior client relationships.
Responsibilities:
- Own delivery outcomes and operational performance across a complex account, portfolio segment, or delivery domain
- Translate client commitments into integrated operating plans, milestones, staffing plans, governance structures, success measures, and quality standards
- Lead consolidated delivery reviews, status reporting, RAID management, escalations, and change controls across projects and programs
- Make and document key operational decisions, including options, dependencies, risks, tradeoffs, and decision rationale
- Oversee delivery financial health, forecasts, margin, resource capacity, quality, and operational readiness
- Align staffing and delivery capacity with contractual commitments, client priorities, and team sustainability
- Monitor delivery KPIs, identify emerging risks and constraints, and direct corrective actions
- Manage senior client relationships and partner with Commercial, Solutions, Capability, Talent, Operations, and Delivery stakeholders
- Coordinate interdependent workstreams and cross-functional teams
- Intervene in at-risk engagements, define recovery plans, resolve escalations, and hold accountable owners to agreed actions and results
- Mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance
- Identify and scale reusable governance practices, delivery standards, and operating approaches
- Balance client value, delivery quality, commercial commitments, and long-term account health
Requirements:
- 10+ years of relevant delivery, program, project, or portfolio management experience, or equivalent practical experience
- Demonstrated ability to own delivery outcomes for a complex account, defined portfolio segment, or delivery domain spanning multiple projects or programs
- Strong command of delivery planning, governance, performance reviews, risk and issue management, escalation routes, change control, and operational readiness
- Ability to make and document sound operational delivery decisions, including options, trade-offs, risks, dependencies, rationale, and corrective actions
- Experience managing delivery financial health, forecasts, margin, capacity, staffing, quality, client satisfaction, and operational readiness
- Ability to translate client and business commitments into executable operating plans, governance, success measures, financial controls, and clear accountability
- Experience identifying at-risk delivery, establishing recovery direction, and holding accountable owners to agreed actions and outcomes
- Ability to balance client value, team sustainability, quality, commercial commitments, and long-term account health
- Ability to align senior client and internal stakeholders, including Commercial, Solutions, Capability, Delivery, Talent, and Operations, on commitments and constraints
- Strong communication, facilitation, negotiation, and stakeholder-management skills
- Demonstrated ability to mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance
- Ability to identify and scale reusable governance, operating, and delivery practices that improve consistency and efficiency
- Unrestricted authorization to work in the United States without employer sponsorship now or in the future
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- 401(k)
- Competitive benefits package
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