Senior Delivery Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Delivery Manager leading complex Adobe Experience Cloud portfolios for Blue Acorn iCi, a digital experience consultancy. Guiding governance, technical delivery, risk, finances, and senior stakeholders.
Responsibilities:
- Lead delivery across highly complex accounts, multi-program portfolios, or strategic delivery domains involving Adobe Experience Cloud solutions
- Establish integrated operating direction across governance, financials, quality, workforce capacity, risk, client outcomes, and commercial commitments
- Oversee portfolio financial health, forecasting, delivery performance, resource strategy, quality, risk, and client satisfaction
- Review critical delivery decisions and recovery plans for feasibility, client impact, quality, cost, capacity, risk, and long-term account health
- Resolve cross-program and cross-account conflicts involving priorities, dependencies, staffing, governance, investment, and accountability
- Advise senior client and internal stakeholders through clear options, tradeoffs, recommendations, and decision criteria
- Establish portfolio governance, assurance checkpoints, escalation mechanisms, and course-correction practices
- Coordinate delivery across Adobe Experience Cloud solution tracks, aligning technical dependencies, program sequencing, milestones, and stakeholder visibility
- Partner with architects, engineering, data, UX, strategy, and client teams to support cohesive delivery across Adobe Experience Cloud programs
- Help teams navigate platform interactions, data flows, technical constraints, environment dependencies, and dev/QA/stage/prod deployment workflows
- Support delivery involving multi-platform integrations, migrations, or modernization of Adobe technology stacks
- Guide Delivery Managers, Program Managers, and senior practitioners
- Improve decision quality through coaching and review of critical work
- Convert lessons from complex delivery portfolios into reusable operating standards, methods, and organizational improvements
Requirements:
- 10+ years of relevant experience, or equivalent practical experience
- Demonstrated leadership across highly complex accounts, multi-program portfolios, or strategic delivery domains
- Experience establishing integrated operating direction across governance, financials, quality, workforce capacity, risk, client outcomes, and commercial commitments
- Ability to evaluate critical delivery and recovery decisions against client impact, quality, cost, capacity, dependencies, risk, and long-term commercial and operational implications
- Demonstrated ability to resolve cross-program and cross-account conflicts involving priorities, dependencies, staffing, governance, investment, and accountability
- Experience overseeing portfolio financial health, forecasting, delivery performance, resource strategy, quality, risk, and client satisfaction
- Ability to establish portfolio governance, assurance checkpoints, escalation mechanisms, and course-correction practices
- Broad fluency across Adobe Experience Platform (AEP), Real-Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Commerce, AEM Assets, Workfront, and Marketo Engage
- Knowledge of data lifecycle, source systems, identity models, ingestion processes, segmentation logic, activation workflows, delivery sequencing, and risk
- Understanding of multi-environment architecture, platform-to-platform interactions, integration dependencies, and deployment processes
- Experience with agile, scaled agile, or CI/CD-enabled delivery models and complex cross-team integration efforts
- Ability to advise senior client and internal stakeholders using clear options, trade-offs, recommendations, and decision criteria
- Demonstrated ability to guide Delivery Managers, Program Managers, and senior practitioners, hold delivery leaders accountable, and improve decision quality through coaching and review
- Ability to identify long-term commercial, operational, talent, workforce, and client implications and translate portfolio lessons into reusable operating standards
- Ability to travel up to 40%
- Expected utilization target of 85%
- Unrestricted authorization to work in the United States without employer sponsorship now or in the future
- Must not require immigration or visa sponsorship, including H4 EAD, H-1B, OPT, CPT, TN, O-1, E-3, or J-1 visas
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- 401(k)
- Competitive benefits package
- Equal opportunity employment
- Reasonable accommodation for qualified applicants with disabilities
Similar Jobs
Marketplace Practice Development Manager
Marketplace Practice Development Manager driving adoption and revenue for a digital eye-care platform serving optometry practices. Training teams, managing territory performance, and leading field-based change management.
Delivery Manager
Delivery Manager overseeing complex digital experience accounts for Blue Acorn iCi, an Adobe Experience Cloud partner. Managing delivery governance, finances, risks, resources, and senior client relationships.
Deal Desk Manager
Deal Desk Manager managing enterprise deal structuring, orders, compliance, and quote-to-cash processes. Supporting North American sales operations for Horizon3’s autonomous penetration-testing cybersecurity platform.
Lead, Subcontracts Manager – Enterprise Contracts
Lead subcontracts manager negotiating complex enterprise supplier contracts for L3Harris Technologies, an aerospace and defense technology company. Managing contract risk, compliance, supplier performance, and procurement processes.
Manager, Professional Services – Federal
Managing federal professional services for Collibra’s government data solutions. Leading teams, customer delivery, risk management, and services operations for U.S. federal clients.
Creator Manager
Talent Manager growing creator audiences, negotiating brand deals, and shaping content strategies for Grail Talent, an influencer management agency.
Senior Platform Manager, EDT Solution Delivery AEM
Senior Platform Manager leading Stryker’s global Adobe Experience Manager cloud platform. Driving enterprise website delivery, modernization, integrations, governance, and team leadership.
Market Manager
Market Manager driving field sales for Guesty’s hospitality operations platform. Building pipelines, demonstrating software, and closing SaaS deals across the Mountain West/Midwest.
Strategic Accounts Manager
Strategic Accounts Manager growing $50M+ cruise-trade portfolios for Royal Caribbean Group. Driving strategic partnerships, negotiations, analytics, and revenue growth across Quebec.
Fund Development Gifts Manager
Fund Development Gifts Manager securing donor support for Girl Scouts of Northern Illinois. Managing fundraising portfolios, stewardship, major gifts, and donor engagement.
Veterinary Diagnostics Applications Manager
Veterinary diagnostics manager supporting Point of Care testing across Queensland clinics. Zoetis animal health role covering implementation, training, customer relationships and regional travel.
Field Service Manager
Field Service Manager leading West Region field teams for Delta Star’s power transformer and substation services. Managing schedules, safety, customer satisfaction, KPIs, and operational performance.
Manager, Social Commerce
Social commerce manager scaling OUAI’s TikTok Shop through creator affiliates, LIVE shopping, and performance marketing. Driving profitable growth for a prestige beauty and personal care brand.
Senior Key Accounts Manager
Senior Key Account Manager growing CAS’s scientific information solutions through strategic account management. Driving retention, upselling, and customer value across global enterprise clients.
Senior Business Manager, ICT EMEA Region-led markets
Senior Business Manager driving Medtronic’s healthcare technology growth across Saudi Arabia and EMEA markets. Leading ICT strategy, launches, forecasting, and dispersed teams.
Field Reimbursement Manager, Oncology
Field Reimbursement Manager educating oncology providers on AbbVie patient support, payer policies, and reimbursement. Managing territory relationships and reporting access trends across assigned markets.
Field Reimbursement Manager, Oncology
Field Reimbursement Manager educating oncology providers on AbbVie medicine access, reimbursement, and payer processes. Managing provider relationships and payer insights across a designated territory.
Field Reimbursement Manager, Oncology
Field Reimbursement Manager educating oncology providers on AbbVie patient access and reimbursement programs. Managing payer relationships, coding guidance, and territory accounts across four eligible U.S. cities.
Field Reimbursement Manager, Oncology
Field Reimbursement Manager educating oncology providers on patient access, payer policies, and reimbursement for AbbVie’s innovative medicines. Managing territory relationships and reporting payer trends.
Field Reimbursement Manager, Immunology, Dermatology
Field Reimbursement Manager supporting U.S. immunology providers with payer policies, coding, reimbursement, and patient access. Educating HCP offices on AbbVie support programs and specialty biologic acquisition options.