Delivery Operations Specialist
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Job Description
Delivery Operations Specialist providing support and coordination across high-volume integration workflows at Bamboo Health. Focusing on operational execution, process adherence, and issue resolution for integration domains.
Responsibilities:
- Support escalations for designated Delivery Operations workflows.
- Execute integration processes and ensure reliable, consistent execution.
- Analyze operational issues, identify root causes, and implement practical solutions.
- Assist with prioritization and coordination of integration-related work across the team.
- Identify workflow gaps and implement improvements to increase clarity and efficiency.
- Update and refine documentation, SOPs, and operational standards within assigned areas.
- Partner with Engineering, Product, and Customer Operations to resolve integration-related challenges.
- Optimize project tracking and execution within Cloud Coach to ensure visibility and accountability.
- Support system and workflow improvements across Salesforce, Customer Connect, Cloud Coach, Jira, and related platforms.
- Contribute to automation and Ai-enabled enhancements that improve efficiency and scalability.
- Support Delivery leadership in aligning priorities and maintaining operational continuity.
- Model strong execution standards, accountability, and proactive problem-solving.
Requirements:
- 2+ years of experience in delivery operations, customer operations, implementation management, integration operations, or related roles.
- Demonstrated experience serving as an escalation point for complex operational workflows.
- Experience with CRM systems (Salesforce), project management platforms (Cloud Coach), and ticketing systems (Jira).
- Ability to work effectively both independently and collaboratively across teams.
- Familiarity with operational governance and process design experience.
- Ability to navigate ambiguity and drive structured resolution.
- Experience leveraging automation or AI tools to enhance workflow efficiency preferred.
- Experience supporting integration workflows, care coordination implementations, or delivery infrastructure initiatives preferred.
- Exceptional written and verbal communication skills.
- High operational judgment and attention to detail.
- A forward-thinking, curious mindset with an openness to experimenting with new technologies.
- Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
- Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
- The ability to travel periodically for work.
Benefits:
- Competitive compensation, including health, dental, vision and other benefits
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