Detection & Investigation Analyst – Retail Bank Operations
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Job Description
Detection and Investigation Analyst within PNC's Retail Bank Operations. Responsible for investigating customer cases and minimizing fraud and organizational risk while working remotely.
Responsibilities:
- Participate in reviewing and investigating customer cases, reports, and work for potential and actual loss
- Minimize fraud, AML and/or organizational risk
- Responsible for early detection of suspicious activity, control and prevention of losses
- Research and analyze bank activities and reports to detect and prevent possible fraudulent and illegal activities
- Escalate issues as appropriate
- Use defined research procedures to identify and resolve issues
- Follow standards and practices to mitigate fraud, AML and other risk exposure and loss
- Prepare and maintain appropriate documentation of analysis performed and coordinate with internal or external stakeholders as appropriate
Requirements:
- Ability to multitask
- Analytical skills/Critical Thinking
- Strong attention to detail
- Responsible for reviewing and investigating customer cases, reports, and work for potential and actual loss
- Responsible for early detection of suspicious activity, control and prevention of losses
- Research and analyze bank activities and reports to detect and prevent possible fraudulent and illegal activities
- Escalate issues as appropriate
- Use defined research procedures to identify and resolve issues
- Follow standards and practices to mitigate fraud, AML and other risk exposure and loss
- Prepare and maintain appropriate documentation of analysis performed and coordinate with internal or external stakeholders as appropriate
Benefits:
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 8 occasional absence days each year
- between 15 to 25 vacation days each year, depending on career level; and years of service
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