Digital Media Representative
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Job Description
Digital Media Representative engaging with audiences across digital channels for Trulieve. Supporting patient acquisition and performing digital patient care tasks with superior service.
Responsibilities:
- Provide engagement across company digital media channels which include social media, e-mail and web-based platforms.
- Provide superior patient care across all digital media channels (Facebook, Instagram, Twitter, email and more).
- Engage with social media audiences daily.
- Support patient acquisition by responding to online inquiries.
- Perform digital patient care tasks.
- Act in accordance with company procedures and industry standards.
- Perform other duties as assigned.
Requirements:
- 1-3 years of progressive experience in a social media and/or customer service environment preferred.
- Proven track record of innovation and creative thinking.
- Proven ability handling escalated situations with compassion.
- Proven understanding and experience in use of social media and its role in business.
- Strong customer service skills.
- Ability to perform in a high-pressure/fast-paced environment while maintaining a positive and compassionate attitude.
- Dependable and flexible with your schedule.
- Knowledge and proven track record of exceptional decision-making and problem-solving skills.
- Proficient in Microsoft Office applications.
- Basic computer knowledge.
- Ability to be flexible and adaptable to change.
Benefits:
- A comprehensive benefits package including paid time off
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