Director, Claims Field Leadership
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Job Description
Director of Claims Field Leadership at Allstate improving claim performance and customer outcomes. Leading large teams and developing operational strategies for processes and technology.
Responsibilities:
- Lead all aspects of field claims operations for a geographic region or designated line of business
- Drive achievement of financial, operational, customer, and talent objectives
- Maintain accountability for loss cost, claim expense management, claim quality, and compliance outcomes
- Ensure consistent execution of claim policies, procedures, and regulatory requirements
- Monitor business performance and implement corrective actions to improve results
- Develop and execute strategies that advance claim effectiveness, customer outcomes, and operational performance
- Partner with Claims Delivery leaders to identify opportunities for process redesign, technology enablement, and advanced analytics solutions
- Lead initiatives that modernize claim operations and support a digital-first claims experience
- Design and implement operational improvements that increase efficiency, consistency, and quality
Requirements:
- 12+ years of progressive claims leadership experience within Property, Casualty, Auto, Liability, or related insurance disciplines
- Experience leading large operational teams through multiple levels of leadership
- Proven success driving operational performance, process improvement, and organizational transformation
- Experience managing financial results including loss cost and expense performance
- Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders
- Bachelor's degree preferred or equivalent combination of education and experience
Benefits:
- Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
- Remote work options
- Paid time off
- Professional development opportunities
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