Director, Client Delivery
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Job Description
Director of Client Delivery overseeing client programs and initiatives for healthcare revenue management. Ensuring service delivery and driving client satisfaction while managing new client implementations.
Responsibilities:
- Serve as the primary point of contact for a strategic client portfolio, aligning communication across clients, Operations, Client Success, and other service lines
- Lead strategic client engagements and initiatives to strengthen relationships, improve outcomes, and support business growth
- Manage new client implementations end-to-end, coordinating project plans, timelines, and stakeholders across internal and external teams
- Ensure consistent service delivery by applying the Client Delivery operating framework, resolving complex issues/escalations, and driving client satisfaction
- Produce and present client-facing reporting and run effective client meetings, while managing day-to-day requests, follow-through, and team culture/accountability
Requirements:
- 7+ years of client-facing experience in hospital Revenue Cycle Management
- Demonstrated change management experience
- Experience working with or within large hospital systems
Benefits:
- Competitive benefits package
- Opportunity to contribute and think boldly
- Meaningful work that makes a difference in the communities we serve
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