Director, Facilities Management
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Job Description
Director of Facilities Management responsible for overseeing facilities management and engineering teams. Leading exceptional service delivery and client satisfaction for JLL's property portfolio across the US.
Responsibilities:
- Lead and mentor a distributed team of facilities management and engineering professionals, fostering their growth and development while ensuring consistent service excellence across all client locations
- Oversee CMMS (Computerized Maintenance Management System) administration throughout the region
- Oversee comprehensive facility condition inspections and assessments of building systems and maintaining accurate account financial records
- Partner with other Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and exceptional client and customer support
- Monitor and evaluate vendor performance to ensure service delivery meets client expectations and contractual obligations, maximizing utilization of preferred suppliers and contractors
- Serve as the primary regional interface with customers at client properties, representing JLL's commitment to outstanding customer service and relationship management
- Drive client satisfaction initiatives by proactively monitoring service quality, addressing concerns, and implementing continuous improvement strategies for Facility Management and Workplace Experience services
- Collaborate with Site Engineering teams to optimize asset management, resolve work orders efficiently, and strengthen partnerships with Engineering, PDS, MAC, and OP teams
- Contribute to capital budget development and management, supporting the Account team in executing both short-term and long-term strategic projects and initiatives for clients
Requirements:
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and professional experience
- 10+ years of progressive experience in facilities management
- Demonstrated knowledge and expertise of facilities maintenance and operations, including HVAC systems, electrical systems, telecommunications infrastructure, furniture management, and building energy management systems
- Proven track record of successfully managing large facilities maintenance operations and soft services delivery across multiple sites
- Strong experience in vendor management, contract administration, and lease portfolio oversight
- Demonstrated success in expense management, budget development and monitoring, and financial reporting for facilities operations
- Experience in capital planning processes and successfully executing capital improvement projects
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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