Director, Performance Analytics
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Job Description
Lead the Performance Analytics team to manage claim insights and strategic analytics for Auto Bodily Injury claims in insurance. Drive innovation in analytical solutions and present findings to business leadership.
Responsibilities:
- Translate complex data into actionable insights, delivering clear results and recommendations to all levels of business leadership
- Lead, mentor, and develop a team of 5–7 Performance Analysts responsible for building, testing, and validating Key Performance Indicators (KPIs)
- Oversee the design and implementation of advanced leading indicator metrics and analytical frameworks
- Conduct deep‑dive analyses to identify emerging trends and root causes, presenting findings to Claims and Segment Executive Leadership
- Develop a comprehensive understanding of claim processes and their impact on overall business performance
- Actively participate in claims and business segment meetings to provide ongoing insights and guidance
- Effectively manage competing priorities and deliver high‑impact results in a fast‑paced environment
- Evaluate and adopt new tools, technologies, and analytical techniques to continuously enhance performance analytics
Requirements:
- Minimum of five years of experience in analytic function (e.g., Finance, Operations, Claims, Actuarial, or Sales) within the insurance industry
- At least two years of proven leadership experience with a track record of successfully developing and managing teams
- Exceptional communication and presentation skills with the ability to convey technical concepts to executive leaders and Claims field leadership
- Strong analytical skills, including the ability to draw meaningful insights from limited or imperfect data
- Demonstrated success in developing innovative data solutions and translating complex analyses into compelling, actionable narratives
- Highly collaborative with the ability to build and sustain strong, trusted working relationships
- Disciplined, structured, and customer‑focused thought leader
- Experience with data visualization and reporting tools such as Tableau or similar platforms
- Strategic thinker with intellectual curiosity and a transparent, consultative approach to analytics
- Self‑directed with sound judgment and strong decision‑making capabilities
- Creative problem‑solver with a strong commitment to delivering results
- Auto Bodily Injury experience or working knowledge of actuarial principles is strongly preferred
- Bachelor’s degree in statistics, mathematics, actuarial science, or a related field preferred
Benefits:
- Other rewards may include short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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