Director, Global Content Production
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Job Description
Director responsible for operationalizing Amgen's global content production capabilities. Overseeing content delivery across brands, markets, and channels within biotech industry.
Responsibilities:
- In this vital role the Director, Global Content Production is responsible for operationalizing Amgen's content supply chain and leading the global production capability that delivers content at scale across brands, markets, and channels.
- This leader oversees a global team and network of production partners responsible for delivering thousands of content production projects annually across web, CRM, Veeva, digital, print, localization, and omnichannel channels.
- The role is accountable for production quality, speed, compliance, cost efficiency, partner performance, and the successful adoption of automation and AI-enabled production capabilities.
- Lead a global team of production operations leaders across North America, Europe, and Asia responsible for production delivery and operational excellence.
- Establish the operating model, governance framework, and service levels for the Global Content Production organization.
- Drive operational consistency across regions, brands, and partners to improve speed, scalability, and stakeholder experience.
- Oversee a global ecosystem of production agencies, creative partners, localization providers, and content operations vendors supporting content delivery at scale.
- Manage production budgets, forecasting, and resource allocation to ensure cost-effective and efficient operations.
- Partner with Content Transformation and Technology teams to operationalize new production capabilities, workflows, and platforms.
Requirements:
- Doctorate degree and 4 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery OR
- Master’s degree and 7 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery OR
- Bachelor’s degree and 9 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery
- Strong project and stakeholder management skills with a record of successful cross functional collaboration
- Proven ability to translate strategy into action through detailed implementation plans
- Strong analytical and organizational skills, with the ability to track executional performance and recommend improvements
- Exceptional communication skills—both written and verbal—to influence across levels
- Experience working with agencies, operations teams, and brand teams in matrixed environments
- Comfortable navigating ambiguity and leading change in evolving marketing environments
- Familiarity with life sciences or regulated industries.
Benefits:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- group medical, dental and vision coverage
- life and disability insurance
- flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible.
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