Director, Global Customer Capabilities & Innovation
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Amgen corporate affairs director leading global communications for customer capabilities, innovation, data, and technology transformation. Partnering with executives to drive stakeholder alignment and adoption worldwide.
Responsibilities:
- Lead strategic communications for the Global Customer Capabilities & Innovation organization
- Develop and execute communication strategies to drive awareness and adoption of global customer capabilities
- Partner with senior leaders to translate business priorities into clear, compelling communications
- Create executive messaging, organizational updates, and change management communications
- Highlight success stories and best practices demonstrating business impact
- Drive stakeholder engagement and alignment across capability-building initiatives
- Lead communications for innovation, technology, data transformation, and new ways of working
- Develop narratives linking innovation investments to customer and commercial outcomes
- Launch campaigns promoting experimentation, knowledge sharing, and solution adoption
- Communicate strategic priorities and milestones across business, analytics, technology, and capability teams
- Measure communication effectiveness and optimize engagement strategies
- Align communications with broader Global Markets & Policy objectives
- Develop integrated communication plans aligned with enterprise and organizational goals
- Support executive visibility, thought leadership, and key stakeholder engagement
- Ensure consistent messaging across regions and functions through global collaboration
- Elevate organizational achievements internally and externally, as appropriate
- Advise senior leaders on change and transformation initiatives
- Influence and build alignment across highly matrixed global teams
- Foster collaboration across communications, business, technology, analytics, policy, and market teams
- Manage external agency/vendor partnerships and communications resources
Requirements:
- Bachelor’s degree and 9 years of strategic communications, corporate affairs, public affairs, change communications, or related experience; or Master’s degree and 7 years; or Doctorate degree and 4 years
- 10+ years of strategic communications, corporate affairs, public affairs, change communications, or related experience preferred
- Experience supporting global commercial, technology/innovation, or transformation communications initiatives
- Strong executive communications, leadership visibility, and storytelling capabilities
- Demonstrated success leading complex, enterprise-wide communication programs, internally and externally
- Experience driving communications supporting organizational change and capability adoption
- Ability to operate successfully in a global, matrixed organization
- Understanding of a highly regulated industry, ideally pharmaceuticals, biotechnology, or healthcare
- Ability to lead complex projects from strategy through execution with minimal oversight
- Strong business acumen and ability to align communications strategies to business priorities
- Experience developing strategic communications plans and simplifying complex topics into compelling narratives
- Demonstrated success influencing and building relationships across matrixed organizations
- Experience leveraging emerging technologies and innovative communication tools
- Ability to manage multiple priorities in a fast-paced, evolving environment
- Strong track record of ownership, accountability, and delivering high-quality results
- Sponsorship for this role is not guaranteed
Benefits:
- A comprehensive employee benefits package
- Retirement and Savings Plan with generous company contributions
- Group medical, dental and vision coverage
- Life and disability insurance
- Flexible spending accounts
- Discretionary annual bonus program
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible
- Career development opportunities
- Work/life balance support
- Reasonable accommodation for individuals with disabilities
Similar Jobs
Director
Director leading forensic accounting investigations, litigation support, and client engagements at J.S. Held, a global consulting firm. Expanding investigative consulting services through delivery, business development, and thought leadership.
Field and Programs Director
UUA director leading faith-rooted justice organizing campaigns and programs across the continental United States. Managing organizers, coalitions, evaluation systems, and fundraising support for Side With Love.
Director of Logistics
Director of Logistics leading transportation, warehousing, and inventory for PDM’s electrical infrastructure projects. Optimizing heavy-transformer fulfillment across power distribution, data center, oil and gas, and renewable energy markets.
Director, Operational Reporting – Performance Analytics
Director leading enterprise operational reporting and performance analytics for HPI, a third-party administrator of health and benefit solutions. Centralizing reporting, managing KPIs, and driving quality improvement across the organization.
Key Accounts Director
Key Accounts Director advancing market access for Summit Therapeutics’ oncology medicines. Building strategic healthcare-account partnerships and supporting product launches across a defined geography.
Key Accounts Director
Key Accounts Director expanding market access for Summit Therapeutics, a biopharmaceutical oncology company. Leading strategic healthcare-account relationships, reimbursement initiatives, contracts, and oncology product launches.
Key Accounts Director
Key Accounts Director advancing market access for Summit Therapeutics’ investigational oncology medicines. Building strategic relationships with health systems and oncology decision-makers across a defined geography.
Director, Data Management & Intelligence
GoHealth urgent care Director leading enterprise data governance, BI, analytics, and AI-ready data foundations. Building high-performing teams and a multi-year data strategy across healthcare operations.
Director Claims Management
Director leading TPA medical claims operations for Health Admins, a technology-driven healthcare administration platform. Managing teams, vendors, SLAs, compliance, and claims-processing improvements.
Senior Director
Senior Director leading Best Buddies’ national programs for people with intellectual and developmental disabilities. Expanding education, employment, independent living, credentialing, and community-engagement pathways.
Senior Director, Friendship Programs
Senior Director leading Best Buddies’ friendship programs for people with intellectual and developmental disabilities. Expanding chapters, managing volunteers and staff, and strengthening mission delivery.
Director, Site Start Up
Director leading site start-up operations for Precision for Medicine, a clinical research organization. Guiding global trial start-up delivery, regulatory submissions, contracts, risk management, and team development.
Senior Director, Specialty Insights
Senior Director leading Specialty Insights programs for Cencora, a global pharmaceutical solutions company. Managing healthcare market research, KOL relationships, budgets, teams, and client-facing delivery.
Senior Director, Change Management Activation Lead
Senior Director driving change adoption for Cencora, a global pharmaceutical solutions company. Leading organizational readiness, governance, communications, and sustained behavior change across digital transformation initiatives.
Director – National Accounts
Grainger national accounts director leading MRO solutions for complex IFM and Hospitality customers. Developing contract strategy, major-account processes, and multi-site opportunities across the Western United States.
Director, National Accounts
National Accounts Director leading Grainger, a broad-line MRO distributor,’s multi-site sales strategy. Developing major-account processes, closing complex deals, and driving revenue across Western US territory.
Director of Advocacy
Director of Advocacy shaping federal healthcare policy for Pivotal Health’s reimbursement platform. Engaging agencies, Congress, and healthcare stakeholders while building strategic government affairs operations.
Director, US Market Access Strategy, Immunology
Novartis immunology market access director shaping US strategies for innovative medicines. Developing access plans, forecasts, budgets, and commercialization research across cross-functional teams.
Director
California Director building statewide organizing, membership, and coalition strategies for a racial and economic justice movement of local elected officials. Supervising staff, developing leaders, and leading fundraising.
Client Director – New Business
New Business Client Director selling Centrilogic’s Cloud/IT solutions to U.S. and Canadian enterprises. Self-sourcing pipeline, engaging executives, and closing complex services deals.