Senior Director, Change Management Activation Lead
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Job Description
Senior Director driving change adoption for Cencora, a global pharmaceutical solutions company. Leading organizational readiness, governance, communications, and sustained behavior change across digital transformation initiatives.
Responsibilities:
- Own the end-to-end change management strategy across platform modernization and transformation initiatives
- Partner with business and transformation leaders to align the change approach with enterprise strategy and operating model goals
- Lead change impact assessments covering affected roles, behaviors, and organizational implications
- Develop and execute integrated change plans spanning leadership alignment, employee engagement, communications, training, and reinforcement
- Establish and manage a change governance model with readiness checkpoints and escalation mechanisms
- Embed change activities into delivery milestones and release plans with Program Leads
- Assess organizational readiness and change capacity; identify and mitigate adoption risks
- Build and enable a change network of sponsors, champions, and power users
- Coordinate with Communications and Training leads on role-based messaging and enablement
- Monitor adoption metrics, qualitative feedback, and sentiment trends; adjust strategies as needed
- Support go-live and post-deployment stabilization by reinforcing new behaviors and ways of working
- Ensure change documentation, ownership, and sustainment plans are in place post-deployment
- Capture lessons learned and continuously improve change practices across transformation waves
- Support extended hours during critical deployment and go-live periods
- Travel as required for leadership sessions, workshops, and readiness activities
Requirements:
- Minimum of 10–12 years of experience leading organizational change management or enterprise transformation initiatives
- Bachelor’s degree required
- Demonstrated experience driving adoption across complex, multi-workstream programs
- Proven ability to partner with senior leaders and influence behavior change in matrixed environments
- Deep expertise in organizational change management principles and methodologies
- Strong ability to influence leaders and employees through ambiguity and transition
- Excellent facilitation, communication, and stakeholder management skills
- Ability to balance empathy with accountability in driving adoption
- Strong analytical skills to assess readiness, risk, and adoption effectiveness
- Comfort operating in fast-paced, high-visibility transformation environments
- Ability to operate in a dynamic, time-bound transformation environment
- Ability to support extended hours during critical deployment and go-live periods
- Travel as required to support leadership sessions, workshops, and readiness activities
- MBA or other advanced degree preferred
- Certification in change management, project management, or Agile methodology preferred
- Experience with large ERP systems, such as SAP, a plus
Benefits:
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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