Director – Infrastructure Services
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Job Description
Director of Infrastructure Services at American College of Education overseeing enterprise technology and infrastructure services. Leading strategy, management, and improvement initiatives for a mission-driven organization.
Responsibilities:
- Leads the strategic direction, architecture, and operational management of the College's infrastructure services environment.
- Develops and executes multi-year infrastructure roadmaps aligned with institutional priorities, cybersecurity requirements, and business objectives.
- Ensures high availability, performance, security, and resiliency of enterprise infrastructure, including cloud platforms, networking, identity services, telephony, email, collaboration technologies, and endpoint management.
- Oversees managed service providers and technology vendors, establishing service level expectations and holding partners accountable for performance outcomes.
- Leads disaster recovery, backup, business continuity, and incident response planning activities to minimize operational risk and ensure organizational resilience.
- Establishes infrastructure governance, operational standards, policies, procedures, and documentation.
- Drives infrastructure modernization initiatives, including cloud adoption, automation, platform optimization, and technical debt reduction.
- Monitors service performance, capacity, utilization, and costs.
- Partners with information security leadership to support security controls, vulnerability management, identity governance, and regulatory compliance efforts, ensuring changes align with established security policies and standards.
- Develops and manages infrastructure operating and capital budgets, ensuring responsible stewardship of technology investments.
- Builds, mentors, and develops a high-performing infrastructure team focused on service excellence, accountability, and professional growth.
- Collaborates with business and technology leaders to evaluate emerging technologies and identify opportunities to improve operational effectiveness.
- Provides executive-level reporting on infrastructure performance, key risks, service reliability, vendor performance, and strategic initiatives.
- Supports audits, compliance reviews, and risk management activities as required.
Requirements:
- Bachelor’s degree in information technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
- 10+ years of progressive infrastructure, operations, or technology leadership experience, including management responsibility for enterprise-scale technology environments.
- 5+ years of direct people leadership experience, including hiring, coaching, performance management, and organizational development.
- Demonstrated experience leading hybrid cloud and enterprise infrastructure environments, including Microsoft Azure, Microsoft 365, cloud networking, identity services, and endpoint technologies.
- Experience managing service providers, outsourced technology partners, and complex vendor relationships.
- Strong understanding of infrastructure architecture, systems reliability, business continuity, disaster recovery, and operational best practices.
- Experience developing technology roadmaps, managing technology budgets, and leading infrastructure transformation initiatives.
- Working knowledge of cybersecurity principles, risk management practices, identity and access management, and regulatory compliance requirements.
- Proven ability to communicate technical concepts effectively to executive and non-technical audiences.
- Strong analytical, organizational, project management, and problem-solving skills.
- Demonstrated ability to lead through change and influence stakeholders across multiple business functions.
Benefits:
- Medical, dental, & vision Insurance
- HSA and FSA options
- Paid parental leave
- Paid volunteer time
- Tuition reimbursement & reduction programs
- Generous PTO
- 401k and employer match
- Full-service wellness and EAP program
- Employee recognition and awards programs
- Employer paid life & AD&D insurance
- Short-term disability
- Employer paid long-term disability
- And more…
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