Director, NPS Field Engagement Strategy
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Job Description
NPS Field Engagement Strategy Director responsible for building customer engagement strategies for Novartis. Collaborating with field leadership and ensuring effective stakeholder engagement plans.
Responsibilities:
- Translate Novartis Patient Support program requirements into effective NPS field associate customer engagements models
- Lead the development and communication of field strategy, engagement and tactical plans
- Co-own the annual NPS field business planning cycle
- Design and execute clear and effective external stakeholder communications
- Collect, translate, and communicate field insights to inform NPS and IPST strategies
Requirements:
- Bachelor's degree, MBA a plus
- 10+ years of Pharmaceutical or biotech experience in strategy, marketing, and customer engagement
- 5+ years of developing field force tactics and deploying to field teams
- Experience engaging external medical experts, HCPs, and office administrators
- Demonstrated fluency in analyzing pharmaceutical data to generate insights
- Knowledge of Patient Support Services and Access and Reimbursement data sets
- Strong communication skills and executive presence
- Exceptional organizational, project management and time management skills
Benefits:
- Comprehensive benefits package including health, life and disability benefits
- 401(k) with company contribution and match
- Generous time off package including vacation, personal days, holidays and other leaves
- Performance-based cash incentive
- Eligibility for annual equity awards
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