Director of Engagement
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Job Description
Director of Engagement managing national client partnerships for C.A. Fortune, an integrated commerce agency helping brands win at retail. Leading strategy, KPIs, executive reviews, and cross-functional growth initiatives.
Responsibilities:
- Manage national top client partnerships with a focus on strategic initiatives
- Lead strategy sessions and business reviews
- Develop and track KPIs and provide recommendations, action items, and consultative CPG advice
- Manage client relationships nationally across selected C.A. Fortune client partnerships and all agency pillars
- Partner with the Sales Development team on client selling priorities and strategic approach
- Lead 1–2 annual executive top-to-top meetings and/or business reviews for each client
- Identify and build leads for existing client partnership expansion opportunities
- Advise clients on channel goals, marketing strategy, and retail execution
- Serve as a key point of contact for internal account personnel across executive, retail, accounting, branding, ecommerce, sales, and finance teams
- Manage revenue forecasts and develop annual analytics-rooted budgets with the Sales Development team
- Develop and track partnership-success KPIs covering sales, distribution, pricing, shelving placement, promotional volume, and promotional spend
- Establish regular communication with clients and internal stakeholders
- Lead onboarding for new clients assigned to the desk
- Collaborate with leadership across Sales Development, Retail, ECOM, Marketing, Finance, Support, and Sales
- Lead cross-functional teams toward common goals
- Develop annual corporate bonuses rooted in KPIs benefiting clients and C.A. Fortune
- Provide clients with relevant brand/category information
- Oversee initiatives and motivate others to execute without day-to-day involvement
Requirements:
- Bachelor’s Degree
- 7-10+ years CPG industry sales and category management experience
- Strong presentation, communication and leadership skills
- Must demonstrate sales planning, forecasting and sales execution experience
- Aptitude to effectively interpret and use multiple information sources to develop strategic plans
- Proven ability to build and maintain strong, effective relationships with clients and cross-functional groups
- Proficient in spreadsheet and presentation software
- Problem solver with well-developed organizational, communication and time management skills
- Confident in change management
- Ability to read, interpret, and present data using SPINS, Nielsen, and IRI
- Client Management and/or Agency Experience strongly preferred
- Prior experience with SPINS, Nielsen, and IRI
- Understanding of the C.A. model
Benefits:
- PTO & Sick Days
- 11 paid company holidays per year
- 1 Floating Holiday
- 2 paid volunteer days per year
- Bonus eligible
- 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Summer hours (half day Fridays from Memorial Day thru Labor Day)
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