Director of Growth – Customer Strategy
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Job Description
Experienced growth leader managing marketing strategies in technology startup. Driving customer acquisition and retention while leading the marketing team towards impactful growth.
Responsibilities:
- Develop and execute the company's growth strategy across marketing, customer acquisition, retention, and brand
- Use customer insights, market research, and performance data to identify new growth opportunities
- Build marketing systems and campaigns that drive measurable business results
- Strengthen our brand and ensure consistent, high-quality customer communications
- Champion the use of AI and modern technology to improve marketing effectiveness and customer understanding
- Lead and develop the marketing team while partnering with leaders across the business
Requirements:
- 8+ years of experience in growth, marketing, brand, customer strategy, or related leadership roles
- A proven track record of driving business growth, not just marketing activity
- Experience leading teams and influencing cross-functional initiatives
- Strong analytical thinking combined with excellent communication skills
- Comfortable using data, customer insights, and experimentation to guide decisions
- Bonus Points: Experience in retail, hospitality, healthcare, SaaS, or service-based businesses
- Experience with CRM, customer analytics, AI, marketing automation, or loyalty programs
- Experience working directly with founders or executive leadership teams
Benefits:
- HMO
- Paid Leaves
- Opportunity for Growth
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