Director of Operational Performance – Population Analytics
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Job Description
Director of Operational Performance & Population Analytics for Chamber, enhancing healthcare operations through analytics and performance metrics. Leading cross-functional teams to drive program improvements and insights.
Responsibilities:
- Own the tracking and reporting of Chamber's leading indicators, SLAs, quality measures, and operational metrics
- Build and maintain dashboards and scorecards
- Partner with Informatics and Finance to ensure your team has clean, reliable data
- Analyze Chamber’s attributed populations across contracts to surface clinical trends, risk concentrations, and care gaps
- Build the clinical and operational business case for new programs
- Own target-setting and outcome modeling for active programs
- Conduct retrospective program evaluation
- Design and run a QA and audit program across care delivery operations
- Translate performance data into specific, actionable improvement recommendations
- Own root cause analysis when targets are missed
- Build a performance improvement operating rhythm for Care Ops
Requirements:
- 7–10+ years of experience in healthcare
- Demonstrated experience owning performance measurement and improvement in a complex operating environment
- Familiarity with value-based care performance metrics
- Strong analytical instincts with the ability to work across data sources
- Experience designing and running QA or audit programs
- Experience hiring and developing analysts or junior team members
- Clear, structured communicator
- Experience with population-level analytics in a clinical or VBC context
- Passionate about improving outcomes for cardiology patients and providers
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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