Director of Operations
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Job Description
Director of Operations overseeing client relationships and service delivery at SiteCare. Ensuring profitability and refining operational processes in a remote environment.
Responsibilities:
- Lead and coach Account Managers to proactively expand existing client relationships.
- Set clear expectations for account ownership, growth targets, and client communication.
- Review account health consistently and intervene early when risk or opportunity appears.
- Ensure renewals, expansions, and upsells are deliberate, measured, and repeatable.
- Enforce high standards for onboarding and ongoing service delivery.
- Ensure tickets, projects, and requests are completed on time and meet quality expectations.
- Approve all quotes, scopes of work, and project plans.
- Ensure every project and engagement is profitable.
- Design and refine workflows across sales handoff, onboarding, delivery, and support.
- Build a culture of ownership, clarity, and pride in execution.
Requirements:
- Experience running operations in a software, SaaS, or agency-style services business.
- Comfort owning numbers, margin, and outcomes.
- A track record of leading teams and enforcing standards.
- The ability to have direct, sometimes uncomfortable conversations without creating drama.
- Sound judgment and the confidence to say no when necessary.
- You do not need deep WordPress expertise. You do need the ability to learn the business quickly and run it well.
Benefits:
- Performance-based bonus: tied to account growth and delivery performance
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