Senior Operations Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Operations Manager overseeing operations at TaskUs. Focused on performance, billing, and PNL in a customer experience environment.
Responsibilities:
- Manage day-to-day business operations including performance, billing, and PNL
- Weekly syncs with Operations Managers and Team Leads
- One on one coaching and development with team members as needed
- Meet with Senior Management and clients to continue business growth
- Responsible for interviewing Operations Managers, Team Leads, and Quality Analysts
- Promote department culture
- Ensure that KPIs are being met and solve business problems through innovation
Requirements:
- Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment
- BA/BS degree preferred
- Experience managing supervisors
- Coaching and developing teammates
Benefits:
- Competitive industry salaries
- Comprehensive benefits packages
- Total Rewards department for employee well-being
- Professional growth opportunities
Similar Jobs
Commercial Card Implementation – Operations Leader
Leads end-to-end Commercial Card Implementation strategy and execution at M&T Bank. Oversight includes client onboarding and operational risk management across functional teams.
Flight Operations Remote Pilot
Remote Pilot at Skyports developing infrastructure for air taxis and drone logistics. Engaging in advanced air mobility operations within a dynamic and growing industry.
Operations Coordinator
Operations Coordinator at International SOS ensuring timely coordination of care during critical situations. Collaborating with medical and security professionals across borders and cultures.
Director of Field Operations
Director of Field Operations at ARES Technology Consultants leading field execution for mission-critical construction projects. Overseeing safety, schedule, and quality across multiple projects in high-performance environments.
Operations Analyst
Operations Analyst executing technical tasks for managed services customers with a focus on collaboration and service delivery. Expected to provide tier-1 technical support and analyze data for service improvement.
Principal, Sales Operations
Sales Operations Principal driving end-to-end sales compensation strategy and execution. Collaborating cross-functionally and providing analytical insights for performance improvements at Zillow.
Operations Support
Operations Support managing appointment scheduling and customer follow-up for outdoor living experts. Engaging with customers through calls and support campaigns in a growing company.
Senior Manager – Talent Operations
Senior Manager managing Talent Operations for Chainlink Labs to scale recruiting function. Partnering with internal teams to build scalable hiring frameworks and processes.
NeuroPsych Account Specialist
Responsible for the promotion and growth of Neurocrine products in a specific geographic territory. Develops relationships with healthcare providers and key stakeholders to drive product acceptance and advocacy.
Vice President – Commercial Operations
Vice President, Commercial Operations at Cristcot focusing on strategic commercial operations in biopharma industry. Leading cross-functional initiatives and ensuring operational readiness for product launches.
Senior Associate, Logistics Strategy & Operations
Integral role in building business strategy on the Live Operations team under the Dasher & Logistics pillar at DoorDash. Collaborating with cross-functional teams to improve Dasher supply and hours.
Manager, Quality Systems – Operations
Manager, Quality Systems & Operations at eClinical Solutions overseeing core quality systems and continuous improvement initiatives in a regulated environment.
Director, Sales Operations
Director role leading sales operations and commercial insights at Precision AQ. Partnering with leadership for strategy execution, forecasting, and operational improvements.
Operations Manager – Mobile Home Care Services
Operations Manager overseeing mobile Pflege services across Germany. Leading regional teams and ensuring quality management in healthcare operations.
Senior IT Operations
Senior IT Operations team member managing technical support and SaaS tools for Drata's mission-driven team. Ensuring security, compliance, and process improvements for effective operations.
Account Operations Associate
Account Operations Associate linking brand partners and internal teams to enhance customer satisfaction. Collaborating on complex problems and project management in a remote role.
TechOps Manager – Insurance Incident Management
Lead incident management delivery for large-scale application services at EY. Ensure service restoration and operational efficiency across global environments.
Senior Campaign Operations Specialist
Campaign Operations, Sr. Specialist at AVOXI overseeing marketing automation and lead nurture strategies. Collaborate with internal teams to ensure cohesive campaign execution and technical process optimization.
Operations Support Associate
Operations Support Associate supporting various administrative tasks for HR Consulting Practice at Hilb Group. Collaborating with HR teams, managing inquiries, and maintaining operational compliance.
Hardware Specialist, Payment Operations
Payments Hardware Specialist at Fullsteam managing hardware orders and RMA requests with a focus on operational efficiency. Collaborating with teams to streamline processes and ensure timely deliveries.