Director of Program Management – Healthcare Government Contracting
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Job Description
Director leading complex federal healthcare programs for Matrix Providers, which connects healthcare professionals with military and veteran care opportunities. Overseeing program managers, contract delivery, compliance, and customer satisfaction.
Responsibilities:
- Provide strategic and operational leadership for the company’s portfolio of government programs and contracts
- Drive accountability for program performance, quality standards, and customer satisfaction metrics in alignment with contractual requirements
- Monitor and report portfolio health, risks, issues, and opportunities to executive leadership
- Ensure timely escalation and resolution of critical matters
- Partner with cross-functional teams to meet or exceed fill rates, service levels, and customer requirements
- Lead Program Managers through concept, development, implementation, evaluation, and closeout
- Ensure successful integration of program segments and services
- Oversee preparation and delivery of contractual reports, performance metrics, and customer briefings
- Collaborate with Operations, Finance, Contracts, Business Development, HR, and other departments
- Standardize processes across regions and programs to improve predictability, efficiency, and compliance
- Identify opportunities for program growth and support follow-on business capture and new technology initiatives
- Coach and develop Program Managers
- Set performance expectations and create operating rhythms for portfolio reviews
- Strengthen accountability across remote teams and build trusted relationships with federal customers and internal stakeholders
- Perform other duties as assigned
Requirements:
- Bachelor’s degree or equivalent experience required
- Demonstrated experience managing programs in a government contracting environment
- Preferably direct experience supporting the Defense Health Agency (DHA), Department of Defense (DoD), Department of Health and Human Services (HHS), and/or other federal agencies
- Experience supporting federal civilian and defense agency programs, including healthcare, staffing, clinical operations, readiness, telehealth, teleradiology, or other technology-enabled healthcare contracts
- 8–10 years of experience in federal contracting or equivalent program management work
- At least 5 years in a leadership role overseeing multiple programs or a portfolio
- Approximately 50% travel required
- Exceptional organizational and multitasking skills
- Strong organizational, problem-solving, and negotiation skills
- Strong verbal and written communication
- Proven ability to collaborate cross-functionally in a remote environment
- Customer-first mindset with high emotional intelligence
- Comfort with Microsoft Office Suite, SharePoint, Smartsheet, or similar tools
Benefits:
- Comprehensive insurance package including health, dental, vision, and life coverage
- Accrued Paid Time Off (PTO)
- Paid Holidays
- 401(k) Plan
- Bonuses
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