Director of Relationship Management – Business Development
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Job Description
Fiserv fintech director growing debit payment networks through strategic client relationships and business development. Managing contracts, market insights, sales growth, and merchant authorization outcomes.
Responsibilities:
- Develop and enhance executive client relationships with key clients, including the top 100 clients
- Collaborate with various teams to drive business growth
- Create and implement strategic plans for long- and short-term objectives
- Share market insights with key clients and act as the escalation path for issue resolution
- Generate and analyze business review data on a regular basis
- Assist merchants with improved authorization rates
- Submit and manage project requests to ensure completion within defined SLAs
- Communicate the value of Fiserv's comprehensive debit network solution
- Maintain high levels of customer engagement
- Renegotiate client contracts
- Serve as a subject matter expert in the payments industry
Requirements:
- 5+ years of experience managing large accounts, focused on net new and add-on sales commitments and client retention, preferably in mid- to large-merchant environments
- 5+ years of experience in the debit payments industry
- Strong financial and data analysis skills
- Ability to travel up to 50% to client sites
- Advanced degree or additional certifications in relevant fields are desirable
- Experience negotiating complex contracts and pricing models
- Proficiency in CRM and sales tools for effective client management
- Role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington
Benefits:
- Opportunity to make an impact on a global scale
- Equal Opportunity Employer
- Reasonable accommodation available during the application and hiring process
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